Hospitality Technical Systems Support Professional

Honeywell Technologies; Cleveland (OH); On-site; USD 71,635,000 - 88,166,000; Full time

Job summary

Honeywell Technologies is seeking a Hospitality Technical Systems Support Professional in the Cleveland area. The role focuses on frontline technical support for hospitality tech, including electronic locks, access control, networking, cloud services, and integrated hotel technologies.

You will own cases through resolution and participate in deployments and NPI efforts. Qualified candidates have a Bachelor's degree or equivalent and at least 3 years in technical customer support, with strong

Qualifications

• Bachelor's degree or equivalent experience in CS/IT/Engineering.
• At least 3 years in technical/customer-facing support.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs and networking basics.
• Experience with Windows client/server environments and wireless networking.
• Ability to troubleshoot hardware and software remotely.

Responsibilities

• Provide technical support via phone, email, and remote sessions.
• Troubleshoot issues across locks, access control, gateways, networking, cloud services.
• Document cases and resolutions in Salesforce.
• Perform root cause analysis across hardware, software, networking.
• Collaborate with Product Management, Engineering, Sales, Training, and Field Services.

Skills

TCP/IP networking

Windows environments

Remote diagnostics

Troubleshooting

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Remote support tools

Windows admin tools

Job description

Job Description

The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies.

The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies.

This role combines customer support, technical problem-solving, customer engagement, and participation in new product introductions (NPI) and continuous improvement initiatives.

Responsibilities

Customer Support

• Provide technical support via phone, email, and remote sessions.
• Troubleshoot issues involving:
• Electronic locks and access control systems
• Gateways, controllers, and wireless communications
• Networking and connectivity
• Cloud services, APIs, and third-party integrations
• Document cases and resolutions in Salesforce.
• Own customer issues through resolution while meeting service and quality expectations.

Technical Troubleshooting

• Perform root cause analysis across hardware, software, networking, and integrated systems.
• Analyze logs, diagnostics, and connectivity issues.
• Escalate complex issues with documented findings and recommendations.

Customer Engagement & Collaboration

• Participate in customer meetings, escalations, technical reviews, and deployments.
• Communicate effectively with technical and non-technical audiences.
• Collaborate with Product Management, Engineering, Sales, Quality, Training, and Field Services teams.

New Product Introduction (NPI)

• Support product readiness activities and pilot deployments.
• Provide customer feedback to Product and Engineering teams.
• Contribute to documentation, knowledge base articles, and support processes.

Qualifications

YOU MUST HAVE

• Bachelor's degree in Computer Science, Information Technology, Networking, Engineering, or related field; or equivalent experience.
• Minimum of 3 years experience in Technical Support, Network Support, Systems Support, or similar customer-facing technical roles.
• Working knowledge of:
• TCP/IP, DNS, DHCP, VPNs, and networking fundamentals
• Windows and client/server environments
• Wireless networking
• Hardware and software troubleshooting
• Remote diagnostic tools and structured troubleshooting methods

WE VALUE

• Microsoft, Cisco, CompTIA, or other networking/infrastructure certifications.
• Experience with REST APIs, JSON, SQL, Python, or PowerShell.
• Familiarity with cloud-connected applications, IoT devices, RF technologies, Salesforce, hospitality technology, access control, or building automation systems.

The hourly range for this position is $25.00 - $31.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

Work Environment

• Fast-paced technical support environment.
• Primarily customer-facing with inbound and outbound support responsibilities.
• Participation in customer meetings, escalations, and product launch activities.
• Occasional after-hours support and limited travel may be required.

Benefits Of Working For Honeywell

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Posting Date: 8/6/2026

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.