Hospitality Support Specialist

The Pulpo Group; Ann Arbor (MI); On-site; USD 26,000 - 34,000; Part time

Job summary

The Pulpo Group in Downtown Ann Arbor seeks a dedicated Support Staff member to help our hosts and servers deliver outstanding hospitality. You will assist with side work, manage supplies, and ensure smooth table turnover in a fast-paced dining environment.

Ideal candidates are team players with great attitude, emotional intelligence, attention to detail, and the ability to stay calm under pressure while upholding our high standards.

Qualifications

• Provide excellent customer service in a fast-paced restaurant environment.
• Be a great team player to support mission and guests.
• Demonstrate emotional intelligence and a positive attitude.
• Stay adaptable to changes and ambiguity.
• Maintain high personal hygiene and presentation.
• Remain calm and focused during peak service periods.
• Show reliability and consistency in performance.
• Coordinate with hosts and servers to keep service flowing smoothly.

Responsibilities

• Provide strong support to hosts and servers while delivering hospitality to guests.
• Maintain running side work and manage supplies to keep service in rotation.
• Ensure timely delivery of orders and knowledge of menu items.

Skills

Hospitality mindset

Team player

Emotionally intelligent

Calm under pressure

Attention to detail

Reliable

Consistent performance

Tools

KDS system

Job description

The Pulpo Group in Downtown Ann Arbor seeks a dedicated Support Staff member to help our hosts and servers deliver outstanding hospitality. You will assist with side work, manage supplies, and ensure smooth table turnover in a fast-paced dining environment.

Ideal candidates are team players with great attitude, emotional intelligence, attention to detail, and the ability to stay calm under pressure while upholding our high standards.