Hospitality Supervisor: Valet & Guest Experience Lead

Premium Parking; Fort Worth (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Premium Parking in Fort Worth, TX is seeking an Hospitality Supervisor to lead hotel and hospitality operations onsite. You will oversee valet, shuttle, and guest-service activities, coaching staff to deliver exceptional hospitality from curb to lobby, while ensuring safety and polished appearances during all shifts.

The role requires driving ability, strong customer service, and the capacity to manage guest flow and incident responses in a fast-paced environment.

Qualifications

• Valid Driver's License required
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably
• Must have good communication skills
• Must maintain professional image

Responsibilities

• Create a warm, professional first impression for all guests entering the property.
• Support and coach valet attendants and hospitality associates on service standards and engagement.
• Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
• Handle elevated guest concerns with professionalism and elevate to leadership when needed.
• Ensure team members maintain polished, professional appearance standards.
• Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
• Ensure safe and efficient flow of vehicles during peak periods, events, and high-volume check-in times.
• Monitor parking operations and support enforcement of hotel-specific parking rules or procedures.
• Conduct site walkthroughs to identify and address safety or operational issues.
• Act as the onsite point of leadership during assigned shifts, providing direction and support to hospitality teams.
• Assist with onboarding and training of new team members.
• Provide in-the-moment coaching for service delivery, safety, and procedures.
• Communicate staffing needs, performance concerns, or operational updates to the Account Manager.
• Ensure all safety standards and operating procedures are followed by team members.
• Report accidents, incidents, unsafe conditions, or operational hazards immediately.
• Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
• Conduct basic inspections of equipment, signage, and lighting; report maintenance needs promptly.
• Complete required daily checklists, shift reports, and incident documentation.
• Ensure key control, ticket management, and vehicle logging procedures are followed.
• Coordinate with hotel partners and maintain communication regarding guest flow and service expectations.

Skills

Driver's license

Communication skills

Professional appearance

Tools

Excel

Outlook

Word

PowerPoint

Job description

Premium Parking in Fort Worth, TX is seeking an Hospitality Supervisor to lead hotel and hospitality operations onsite. You will oversee valet, shuttle, and guest-service activities, coaching staff to deliver exceptional hospitality from curb to lobby, while ensuring safety and polished appearances during all shifts.

The role requires driving ability, strong customer service, and the capacity to manage guest flow and incident responses in a fast-paced environment.