Hospitality Supervisor: Lead Guest Experience

Thompson Hospitality; Ashburn (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Thompson Hospitality is seeking a Supervisor to lead Big Buns' dynamic team and deliver exceptional guest experiences in a fast-paced environment. You will guide daily operations, support teammates, and ensure guests feel welcomed and cared for.

This role requires 50–55 hours per week, evenings and weekends, and a strong food & beverage background with supervisory experience. You will train staff, monitor quality and safety, and collaborate with management to implement improvements while

Qualifications

• Experience in food and beverage.
• Experience as a supervisor.
• Amazing work ethic.
• Ability to stand and walk for extended periods (up to 6-8 hours).
• Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience for all.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.
• Requires 50-55 hours per week, including evenings and weekends as business needs dictate.

Skills

Experience in food and beverage

Experience as a supervisor

Amazing work ethic

Stand and walk for extended periods

Lift and carry up to 20 lbs

Reach, bend, and stoop occasionally

Use reservation systems and phones

Clear verbal communication

Multitask in a fast-paced setting

Tools

Reservation system

Job description

Thompson Hospitality is seeking a Supervisor to lead Big Buns' dynamic team and deliver exceptional guest experiences in a fast-paced environment. You will guide daily operations, support teammates, and ensure guests feel welcomed and cared for.

This role requires 50–55 hours per week, evenings and weekends, and a strong food & beverage background with supervisory experience. You will train staff, monitor quality and safety, and collaborate with management to implement improvements while