Hospitality Supervisor Full Time Days/Mid Shift

Northwestern Medicine; Palos Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwestern Medicine describes a Supervisor, Hospitality role where you will assist the Hospitality Manager, lead hourly staff, and coordinate with Admissions to ensure guests receive welcoming hospitality from admission through discharge. The schedule varies with afternoon-focused shifts and compliance with ethics, safety, and background checks.

Experience as a general utility worker and a high school diploma or GED are required, with physical requirements including light lifting and pushing.

Qualifications

• One to two years of experience as a general utility worker.
• High school diploma or general education degree (GED).
• Physical Demands: lift/carry up to 12 pounds; push/pull up to 25 pounds.

Responsibilities

• Assists the Hospitality Manager in maintaining a high standard of hospitality by training, supervising, and motivating department personnel to ensure schedules are completed.
• Provides work leadership to hourly employees in Hospitality for an area, location or building.
• Works closely with Admissions to provide hospitality from the time a patient is admitted until they are discharged, and ensures guests are aware of the hospitality presence upon entering the facility.

Skills

Supervisory experience

Customer service

Education

High school diploma or GED

Job description

Description

Hours vary: 6:00AM - 2:30PM, 9:00AM 5:30PM, 10:00AM - 6:30PM, 12:15PM - 8:45PM but will primarily be the afternoon shifts.

The Supervisor, Hospitality reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards

RESPONSIBILITIES

• Assists the Hospitality Manager in maintaining a high standard of hospitality by keeping them informed on the immediate condition of all assigned areas and by training, supervising, and motivating the department personnel to be sure all schedules are completed.
• Provides work leadership to hourly employees in completion of their job duties in Hospitality for an area, location or building.
• Works closely with Admissions to provide hospitality from the time a patient is admitted until they are discharged, and that all guests are aware of the hospitality presence upon entering the facility.

Qualifications

Required:

• One to two years of experience as a general utility worker.
• High school diploma or general education degree (GED).

• Physical Demands Requirement

  • Physical demands required for this role include lift/carry up to 12 pounds and a push/pull force up to 25 pounds

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.