Hospitality Supervisor Full Time Days/Mid Shift

Northwestern Medicine; Palos Heights (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Excellent medical, dental and vision

Life insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine is seeking a Supervisor, Hospitality to support the department by supervising staff, ensuring a high standard of hospitality, and coordinating with Admissions to welcome and assist patients and guests throughout their stay.

Hours vary with afternoon shifts; the role reports to the Hospitality Manager and supports the organization’s mission, policies, and commitment to service excellence and equity in care.

Qualifications

• One to two years of experience as a general utility worker.
• High school diploma or GED.
• Physical demands require lifting up to 12 pounds and pushing/pulling up to 25 pounds.

Responsibilities

• Assists Hospitality Manager by informing on conditions of areas and training, supervising, and motivating staff to complete schedules.
• Provides work leadership to hourly employees in Hospitality for an area, location or building.
• Collaborates with Admissions to ensure hospitality from admission to discharge and guest awareness of hospitality presence.

Skills

General utility experience

Education

High school diploma or GED

Job description

The salary range for this position is $18.35 - $28.44 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

Hours vary: 6:00AM - 2:30PM, 9:00AM - 5:30PM, 10:00AM - 6:30PM, 12:15PM - 8:45PM but will primarily be the afternoon shifts.

The Supervisor, Hospitality reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

RESPONSIBILITIES

• Assists the Hospitality Manager in maintaining a high standard of hospitality by keeping them informed on the immediate condition of all assigned areas and by training, supervising, and motivating the department personnel to be sure all schedules are completed.
• Provides work leadership to hourly employees in completion of their job duties in Hospitality for an area, location or building.
• Works closely with Admissions to provide hospitality from the time a patient is admitted until they are discharged, and that all guests are aware of the hospitality presence upon entering the facility.

Qualifications

Required:

• One to two years of experience as a general utility worker.
• High school diploma or general education degree (GED).
• Physical Demands Requirement:

• Physical demands required for this role include lift/carry up to 12 pounds and a push/pull force up to 25 pounds

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.