Hospitality Supervisor

Career Group; New York (NY); On-site; USD 77,000 - 94,000; Full time

Job summary

A leading business and consulting firm in Midtown Manhattan is seeking a polished Hospitality Supervisor to support a prestigious financial services client. This hands-on role requires strong leadership, exceptional service, and experience overseeing corporate catering, events, and workplace experiences.

Based in Midtown Manhattan, the position offers hours from 8:00/9:00 AM to 5:00/6:00 PM with some flexibility. Compensation up to $85,000 annually.

Qualifications

• 4-7 years of experience in corporate hospitality, hotel operations, event management, workplace experience, or a related field.
• Prior supervisory experience with direct reports is required.
• Proven experience coordinating events, managing catering programs, and overseeing vendor relationships and budgets.
• Exceptional communication, organizational, and client relationship management skills.
• A bachelor’s degree or equivalent professional experience.
• Familiarity with ServiceNow is a plus.

Responsibilities

• Oversee day-to-day hospitality operations, supervising a team of two and ensuring consistently high service standards.
• Manage recurring catering programs, including approximately four catered engagements per week, coordinating vendors, deliveries, food presentation, and dietary accommodations.
• Plan and execute a variety of workplace events, including employee engagement initiatives, executive meetings, town halls, and client-facing functions.
• Build strong relationships with client stakeholders and external vendors, proactively anticipating needs and delivering a seamless, white-glove experience.
• Manage catering and event budgets, monitor spending, maintain inventory, and identify opportunities to improve efficiency and service quality.
• Ensure conference rooms, event spaces, and shared workplace areas remain polished, organized, and event ready.
• Coach team members on hospitality standards, professionalism, and client service while fostering a collaborative, accountable team environment.
• Track event participation, feedback, and spending to continuously enhance the overall workplace experience.

Skills

Team leadership

Customer service

Communication

Vendor management

Organizational skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

A leading business and consulting firm is seeking a polished, service-oriented Hospitality Supervisor to support a prestigious financial services client in Midtown Manhattan. This is an exciting opportunity for a hands-on hospitality professional with strong leadership skills, a passion for exceptional service, and experience overseeing corporate catering, events, and workplace experiences.

Location: Midtown Manhattan, Park Avenue

Hours: 8:00/9:00 AM-5:00/6:00 PM, with flexibility as needed

Compensation: Up to $85,000 annually

Responsibilities:

• Oversee day-to-day hospitality operations, supervising a team of two and ensuring consistently high service standards.
• Manage recurring catering programs, including approximately four catered engagements per week, coordinating vendors, deliveries, food presentation, and dietary accommodations.
• Plan and execute a variety of workplace events, including employee engagement initiatives, executive meetings, town halls, and client-facing functions.
• Build strong relationships with client stakeholders and external vendors, proactively anticipating needs and delivering a seamless, white-glove experience.
• Manage catering and event budgets, monitor spending, maintain inventory, and identify opportunities to improve efficiency and service quality.
• Ensure conference rooms, event spaces, and shared workplace areas remain polished, organized, and event ready.
• Coach team members on hospitality standards, professionalism, and client service while fostering a collaborative, accountable team environment.
• Track event participation, feedback, and spending to continuously enhance the overall workplace experience.

Qualifications:

• 4-7 years of experience in corporate hospitality, hotel operations, event management, workplace experience, or a related field.
• Prior supervisory experience with direct reports is required.
• Proven experience coordinating events, managing catering programs, and overseeing vendor relationships and budgets.
• Exceptional communication, organizational, and client relationship management skills.
• A polished, proactive, and hands-on approach, with a strong commitment to delivering elevated hospitality and service.
• Experience in financial services, luxury hospitality, or a high-touch corporate environment is a plus.
• A bachelor's degree or equivalent professional experience.
• Familiarity with ServiceNow is a plus.

This role is ideal for a hospitality professional who thrives in a fast-paced, client-facing environment and enjoys leading a team while creating thoughtful, high-quality workplace experiences.