Hospitality Supervisor

Hay Creek Hotels; Millsboro (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in hospitality is seeking an experienced Hospitality Supervisor for a hands-on role at their Delaware location. This position focuses on enhancing guest experiences during late-night dining shifts. The ideal candidate will have leadership experience in a full-service environment and a commitment to exceptional customer service.

Qualifications

• Minimum of 2 years of supervisory or leadership experience in hospitality.
• Must be 21 years of age or older.
• Open availability, including weekends and holidays.

Responsibilities

• Maintain a constant presence on the floor during service.
• Support front-of-house staff with bussing, resetting tables, and problem-solving.
• Train and coach staff on proper dining service procedures.

Skills

Interpersonal skills

Leadership

Communication skills

Education

High school diploma or equivalent

Job description

We’re seeking an experienced and enthusiastic Hospitality Supervisor to join our team. This leadership role is hands-on and floor-focused, responsible for maintaining exceptional guest experiences and supporting our front-of-house team during peak service periods. This is a late-night position that requires closing availability and strong presence during all meal service times.

Key Responsibilities:
Maintain a constant presence on the floor during service

Greet guests, assist with seating, and handle guest concerns promptly and professionally

Support front-of-house staff with bussing, running food, resetting tables, and problem-solving

Lead by example in customer service and teamwork

Supervise team members to ensure adherence to service standards, appearance, culture and punctuality policies

Train and coach staff on proper dining service procedures and hospitality expectations

Conduct and attend department meetings, fostering a culture of engagement, communication, and retention

Ensure a smooth and enjoyable dining experience for guests and residents alike

Requirements:
High school diploma or equivalent

Minimum of 2 years of supervisory or leadership experience in a full-service restaurant, hotel, country club, cruise line, or similar hospitality environment

Open availability, including weekends and holidays

Must be 21 years of age or older

Comfortable working late-night and closing shifts

Strong interpersonal, leadership, and communication skills

We are an Equal Opportunity Employer.
All applicants are considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. To learn more about your rights, please review the Know Your Rights notice from the U.S. Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.