HOSPITALITY SUPERVISOR

Longwood Gardens, PA; Kennett Square (Chester County); On-site; USD 20,664 - 27,552; Part time

Job summary

Longwood Gardens, PA, is seeking a part-time Guest Engagement Hospitality Supervisor to lead staff and ensure exceptional Garden operations and experiences. Responsibilities include supervising hired staff, managing budgets, and creating operational guidelines while coordinating guest services for events.

The ideal candidate will have at least four years of supervisory experience and the ability to work evenings and weekends. Strong people management skills and the ability to handle challenging interactions are essential.

Qualifications

• Minimum of four years of experience supervising staff and budgets.
• Valid Driver’s License required.
• Ability to work 20 hours per week, mainly evenings and weekends.
• Strong expertise in managing high-volume environments and guest interactions.
• Ability to operate golf carts and shuttles.

Responsibilities

• Supervising Hospitality Leads and assigned staff.
• Working as ‘Manager on Duty’ within Guest Engagement.
• Creating Standard Operating Procedures for Guest Engagement staff.
• Managing budgeting, supplies, and equipment for operations.
• Overseeing seating details and ticketing for concerts.
• Identifying rental event needs and scheduling staff.
• Supporting photo shoot sessions and ensuring guidelines are followed.

Skills

Supervising staff

Customer service

Budget management

Operational guidelines

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Front Line LONGWOOD, Kennett Square, PA, US

10 days ago Requisition ID: 1386

As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.

Longwood Gardens is seeking part-time Guest Engagement Hospitality Supervisors to lead staff and ensure exceptional Garden operations and guest experiences across concerts, photoshoots, rental events, transportation requests, and other programs. The role coordinates cross‑departmentally to determine staffing and scheduling needs, develop operational guidelines, and training.

Responsibilities

• Supervising Hospitality Leads and assigned staff by providing guidance and training
• Working as “Manager on Duty” within Guest Engagement support roles
• Creating and communicating Standard Operating Procedures to Guest Engagement staff to ensure consistent and successful operations
• Managing budgeting, supplies, and equipment for team operations
• Overseeing and coordinating audience seating details and ticketing for concerts
• Identifying rental events needs by scheduling staff for coat check, transportation, guest support, and hospitality services
• Scheduling and supporting photoshoot sessions by escorting groups and ensuring adherence to guidelines and agreements while supporting overall guest satisfaction
• Managing special guest requests and coordinating required services

Qualifications

• A minimum of four years of experience supervising staff and budgets, and working with public programs, seating venues, customer service, or similar guest relations functions
• A valid Driver’s License
• Ability to work a minimum average of 20 hours per week, and primarily be available evenings, weekends, and holidays
• Basic computer proficiency or willingness to learn operational systems, as well as participation in required safety and security trainings
• Demonstrate strong expertise in assigned areas while confidently managing high‑volume, fast‑paced environments and handling challenging guest interactions with professionalism, tact, and sound judgment
• Ability to stand and walk for extended periods in all weather conditions and operate golf carts and shuttles
• Ability to lift items up to 25 pounds

Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.