Hospitality Supervisor

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Retirement Programs

Job summary

UT Southwestern Medical Center in Dallas, TX, is seeking a Food Service Supervisor to oversee dining operations within the hospital. The role requires coordination of staff, adherence to safety and quality standards, and delivering excellent patient and visitor service.

Responsibilities include maintaining schedules, ensuring HACCP compliance, and implementing cost-control measures while promoting a positive work environment and high patient satisfaction.

Qualifications

• 2 years food service experience required.
• 1 year lead or supervisor experience required.
• Customer service experience and good communication skills required.

Responsibilities

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring that department policies and duties are followed.
• Maintains documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, and Employee Recognition.
• Monitors compliance with food safety standards (dates, labeling, expiration) and sanitation and general safety.
• Enforces cash handling policies; ensures cash reports are completed accurately and timely and monitors security.

Skills

Food service experience

Lead/Supervisor experience

Customer Service

Communication skills

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where youll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
• High School Diploma Or equivalent and

• Experience
• 2 years food service experience required. and
• 1 year lead or Supervisor experience required. and
• Customer Service experience and good communication skills required.

Preferred

• Education
• Bachelor’s Degree or
• Associate’s Degree

• Experience
• Experience in hospital setting

JOB DUTIES

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring that department policies, procedures and time and duties are followed.
• Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition.
• Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned.
• Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure.
• Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned.
• Supervises patient trayline and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service.
• Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned.
• Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95% compliance, tickets are not holding longer than 25 minutes, etc.)
• Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, nonskid shoes, no jewelry, false or polished nails, no false lashes)
• Participates and completes all mandatory UT and Sodexo training. (FOSS, ICARE,TOPS, MyLearning, Food Safety, Physical Safety, Serve Safe, etc.)
• Ensure that all department recordkeeping is current, ( Resid... ...

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Bending/Leaning Over
• Lifting
• Reaching
• Standing
• Walking

Working Conditions

• Hospital Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.