Clinic Staff Assistant I - Transplant - PRN

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

UT Southwestern Medical Center in Dallas seeks a Front Office/Patient Access Associate to learn and support multiple clinic operations. You will work with EPIC EMR, assist with patient registration, scheduling, and financial services, and deliver friendly, professional care to patients and families.

Daily duties include maintaining patient confidentiality, coordinating with team members, and ensuring clinic supplies.

Qualifications

• Education: High School Diploma or equivalent.
• Education: Bachelor's Degree related field and/or related experience preferred but not required.
• Experience: Related experience preferred.

Responsibilities

• Learns and demonstrates proficiency in at least one of the following clinical front office operations: Patient Registration and Scheduling; Patient Access Call Center; Patient Arrival & Admitting; Patient Financial Services/Collections; Patient After Visit Scheduling; Medical Insurance Verification; Internal & External Referrals Management; Procedure Precertification & Authorization.
• Learns and maintains up-to-date knowledge of the EPIC EMR system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

Education

High School Diploma or equivalent

Bachelor's Degree related field and/or related experience preferred but not required

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education: High School Diploma or equivalent

Preferred

• Education: Bachelor's Degree related field and/or related experience preferred but not required.

Experience

• Related experience preferred

JOB DUTIES

• Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:
  • Patient Registration and Scheduling
  • Patient Access Call Center
  • Patient Arrival & Admitting
  • Patient Financial Services/Collections
  • Patient After Visit Scheduling
  • Medical Insurance Verification
  • Internal & External Referrals Management
  • Procedure Precertification & Authorization
• Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.