Hospitality Supervisor

UT Southwestern Medical Center; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs through TRS

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

On-site childcare

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Food Service Supervisor to lead hospital dining operations, ensuring high-quality customer service and adherence to safety standards. You will supervise staff across trayline, cafeteria, and catering services, while managing schedules, evaluations, and training compliance.

The role emphasizes staff motivation, policy adherence, and adherence to HACCP and sanitation guidelines, with opportunities for growth and professional development within a

Qualifications

• 2 years food service experience required.
• 1 year lead or Supervisor experience required.
• Customer Service experience and good communication skills required.

Responsibilities

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring policies and duties are followed.
• Maintains documentation including schedules, evaluations, QA monitors, and training records.
• Monitors food safety standards and sanitation, ensuring tasks are completed as assigned.
• Enforces cash handling policies and maintains accurate cash reports and security.
• Oversees staff in trayline and retail outlets to ensure quality customer service.
• Performs staff development activities and ensures uniform compliance and safety practices.

Skills

Customer service

Communication skills

Leadership

Supervisory experience

Education

High School Diploma or equivalent

Bachelor's Degree

Associate's Degree

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you‿ll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education

• High School Diploma Or equivalent and

Experience

• 2 years food service experience required. and
• 1 year lead or Supervisor experience required. and
• Customer Service experience and good communication skills required.

Preferred Education

• Bachelor's Degree or
• Associate's Degree

Experience

• Experience in hospital setting

JOB DUTIES

• Supervises, motivates, rewards, directs, and counsels employees as appropriate, ensuring that department policies, procedures and time and duties are followed.
• Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition.
• Monitors all areas for compliance with standards for food safety (Date & labeling, expiration dates, etc.) and sanitation and general safety, ensure that tasks are completed as assigned.
• Enforces and follows cash handling policies and procedures. Ensures cash reports are completed accurately and timely, while monitoring and reporting security issues to ensure retail operations are secure.
• Monitors Performance Improvement, QA, overtime, and helps control cost. Completes additional duties and projects as assigned.
• Supervises patient trayline and retail outlets including Cafeteria, C-Store and Catering efficiently. Ensure that staff renders excellent customer service and quality service.
• Patient Rounding, Tray Assessments Tray Audits and Employee Competencies completed as assigned.
• Ensures that AYR guidelines are met. (Delivery times 45 min., scanning of trays tickets 95% compliance, tickets are not holding longer than 25 minutes, etc.)
• Ensure staff is in complete uniform. Pressed clean uniform, badge visible, skull cap, nonskid shoes, no jewelry, false or polished nails, no false lashes)
• Participates and completes all mandatory UT and Sodexo training. (FOSS, ICARE,TOPS, MyLearning, Food Safety, Physical Safety, Serve Safe, etc.)
• Ensure that all department recordkeeping is current, ( Residents dining room, night pantry, floor stock sheets, etc.)
• Department Goal of 95 on Press Ganey is attained.

PHYSICAL REQUIREMENTS

• Bending/Leaning Over
• Lifting
• Reaching
• Standing
• Walking

WORKING CONDITIONS

• Hospital Setting

SALARY INFORMATION

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.