Hospitality Specialist

Luna Grill; Dana Point (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Luna Grill as a Hospitality Specialist where you'll promote exceptional guest service and uphold our high standards. This role emphasizes guest satisfaction, food knowledge, and strong communication in a dynamic restaurant environment. Competitive pay with tips is included, with benefits that support a flexible, rewarding work culture.

Benefits

Flexible Scheduling

Free Healthy Shift Meal

Referral Bonus Available

Luna Grill Employee Discounts

Recognition and Rewards

Qualifications

• Strong communication skills to ensure guest satisfaction.
• Ability to follow service standards and maintain cleanliness.
• Knowledge of food and beverage items.

Responsibilities

• Ensures guests have a great experience following service standards.
• Takes food orders and handles cash/credit transactions.
• Monitors and observes guests' dining experience.

Skills

Guest service

Cash handling

Food knowledge

Job description

Job Description

Posted Friday, May 23, 2025 at 10:00 AM

Join Our Team as a Hospitality Specialist! Opportunities in California & Texas!

If you’re in Southern California or Dallas/Fort Worth, we want to hear from you!

Location & Pay:

• Hiring Rate: $16.85/hr - $17.50/hr (up to $22.00/hr * w/Tips)
• Hiring Rate: $13.00/hr - $14.50/hr (up to $18.00/hr * w/Tips)

BENEFITS:

• On-Demand Dayforce Pay *
• Flexible Scheduling
• Referral Bonus Available
• Free Healthy Shift Meal
• Recognition and Rewards
• Tips – ALL LUN-A-TIC Team Members participate in the tip pool!
• Luna Grill Employee Discounts and More!

Why Join Us?

We are LUN-A-TICS and we mean every bit of it! We are devoted to protecting our high standards through our culture, training, and development.

We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best selves.

Are you ready to lead a dynamic team in a fast-paced and rewarding environment?

LUN-A-TIC Position Summary

The Hospitality Specialist assists in upholding Luna Grill’s high standards and providing exceptional guest service and awareness to ensure the guests of Luna Grill will become “Raving Fans”.

• Ensures the guest has a great experience by following standards, the sequence of service, and always maintaining guest awareness.
• Informs guests of LTOs and menu changes and makes recommendations accordingly.
• Demonstrates knowledge of the brand and menu items by answering questions about our food, beverages, and other restaurant functions and services.
• Takes guest food orders and handles cash and credit transactions according to standards.
• Works with kitchen team to meet any special requirements for ingredients and food preparation.
• Delivers food and beverages to guests in a timely and efficient manner.
• Performs side work at the start and end of each shift as required and gets checked out of position by MOD.
• Maintains cleanliness, organization, and mise en place in the service area, dining room, and restrooms.
• Monitors and observes guests’ dining experience. Ensures guests are satisfied with the food and service. Responds promptly and courteously to any requests.