Hospitality Shift Lead — Fast-Paced Guest Experience

Under-Study; Helena (CA); Vor Ort; Vollzeit

Jobbeschreibung

Shift Supervisor job at Under-Study. Helena, CA.

Join our team for the launch of Under-Study, an innovative marketplace concept located next to PRESS. Spearheaded by Chef Philip Tessier and Director of Operations Justin Williams, Under-Study promises to redefine the culinary landscape of the Napa Valley.

We’re seeking a dynamic individual who brings energy, flexibility, and a true passion for hospitality. The ideal candidate thrives in a fast-paced environment, enjoys meaningful guest interactions, and takes pride in delivering exceptional service and unforgettable experiences.

Responsibilities:

• Act as a key communicator between the culinary and front-of-house teams to ensure smooth, timely service

• Take food and beverage orders with precision and efficiency

• Deliver food and drinks accurately and with care

• Maintain cleanliness and organization

• Answer guest questions and make thoughtful menu recommendations

• Operate the POS system and handle payments with accuracy

• Jump in wherever needed—our team is collaborative, and no task is beneath us

• Help foster a warm, engaging, and memorable experience for every guest

Qualifications:

• Previous experience in a high-volume restaurant, café, or counter-service setting preferred

• Strong communication and interpersonal skills

• Calm and collected under pressure

• Team player who thrives in a fast-moving, collaborative environment

• Dependable, punctual, and ready to contribute with a positive attitude

• Flexible availability (especially mornings and weekends)

• Valid Food Handler Certification (or willingness to obtain)