Hospitality Security Officer — Guest Experience

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Job summary

The Global Ambassador is a hospitality-forward hotel located at the intersection of Phoenix, Scottsdale and Paradise Valley. We deliver world-class dining, elevated wellness and a globally inspired experience for guests in a 141-room setting.

Join a dynamic, fast-paced team with a passion for hospitality, teamwork and excellence. This security role offers evening shifts, comprehensive benefits, and opportunities to contribute to a globally recognized property.

Qualifications

• Must be able to work Thursday, Friday, Saturday, 4:30PM-12:30AM.
• Previous security experience in hospitality preferred.
• Knowledge of incident response protocols.
• Strong communication, reporting, and customer service skills.
• Ability to stand/walk for long periods and work varied shifts.
• De-escalation, self-defense, and restraint tactics a plus.
• Professional appearance and integrity are crucial.

Responsibilities

• Patrol hotel premises and respond to incidents and requests.
• Monitor surveillance cameras and access points.
• Enforce hotel policies, maintain order, and address disturbances.
• Respond to and document accidents, safety hazards, and security breaches.
• Provide excellent customer service by assisting guests.
• Investigate suspicious activity and trespassing.
• Cooperate with local authorities regarding security matters.
• Perform security checks and maintain records.

Skills

Shift flexibility

Customer service

Communication skills

Incident response

Security awareness

De-escalation

Job description

The Global Ambassador is a hospitality-forward hotel located at the intersection of Phoenix, Scottsdale and Paradise Valley. We deliver world-class dining, elevated wellness and a globally inspired experience for guests in a 141-room setting.

Join a dynamic, fast-paced team with a passion for hospitality, teamwork and excellence. This security role offers evening shifts, comprehensive benefits, and opportunities to contribute to a globally recognized property.