Hospitality SaaS Enablement Lead

Craftable; San Jose, Austin (CA, TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company in San Jose is seeking an Enablement Specialist focused on training and customer education. The role involves delivering onboarding and ongoing training to customers, creating training materials, and collaborating with various teams to enhance the training experience. Candidates should have over 3 years of experience in training or hospitality technology, strong communication skills, and the ability to engage diverse audiences. A Bachelor’s degree is preferred.

Qualifications

• 3+ years of experience in training, customer education, implementation, or enablement.
• Strong presentation and communication skills with engagement ability.
• Familiarity with hospitality operations preferred.

Responsibilities

• Deliver structured onboarding and ongoing training to customers.
• Create and maintain customer‑facing training resources.
• Collaborate with cross-functional teams to enhance training experience.

Skills

Training and customer education

Presentation skills

Communication

Instructional design

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

A leading technology company in San Jose is seeking an Enablement Specialist focused on training and customer education. The role involves delivering onboarding and ongoing training to customers, creating training materials, and collaborating with various teams to enhance the training experience. Candidates should have over 3 years of experience in training or hospitality technology, strong communication skills, and the ability to engage diverse audiences. A Bachelor’s degree is preferred.