Hospitality Representative

Trinity Health MI; Muskegon (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Team-oriented culture

Community-focused environment

Colleague Referral Program

Career growth across 21 states

Job summary

Trinity Health MI is seeking a welcoming front desk associate for Muskegon Hospital to greet patients and visitors, provide directions, and support screening tasks. The role emphasizes a warm, professional presence and strong customer service for every guest.

Responsibilities include handling phone calls, assisting with patient escort, and maintaining a clean, efficient reception area during day shifts. Candidates should have strong multi-tasking, calm under pressure, and basic computer skills.

Qualifications

• Minimum: High school diploma or equivalent combination of experience and education.
• Minimum: Two years guest/customer services experience.
• Ability to work with interruptions while maintaining customer focus and professional demeanor.
• Familiarity with standard desktop and windows-based computer systems and email/intranet.
• Standing for long periods; able to push a guest or patient in a wheelchair.

Responsibilities

• Greet and assist patients, visitors, and families at the main desk.
• Provide accurate information and directions with a warm, helpful tone.
• De-escalate safety-related concerns and guide to appropriate resources.
• Maintain a clean reception area and assist with screening tasks as needed.
• Answer phones and route calls to the appropriate staff.
• Help staff with directing patients and escorts as needed.

Skills

Guest services

Customer service

Multi-tasking

Professional presence

Education

High school diploma

Associates degree (preferred)

Tools

Windows computer

Email and intranet

MS Office

Job description

Employment Type

Full time

Shift

Day Shift

Description

Status: Relief

• Shifts on any day M - F
• Variable shift coverage needs:
• 5a to 1:30p, 7a to 3:30p or 11a to 3p

What you will need

• Minimum: High school diploma or equivalent combination of experience and education. Preferred: Associates degree in business or related field.
• Minimum: Two years guest/customer services experience.
• Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Professional presence and vocabulary. Pleasant and helpful demeanor. Self-directed and ability to exercise independent judgment. Team player.
• Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.
• Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to push guest or patient in wheelchair.

What you will do

• Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
• Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients, visitors and families.
• De-escalates patient and visitor concerns related to safety guidelines in place and escape those concerns to appropriate resources, if needed.
• Maintains a clean environment through routine cleaning of entrance and screening tables as needed.
• Answers phone calls in a warm and inviting manner and patches calls to appropriate staff.
• Works with staff assisting in directions and assigning patient/family escort when necessary.

Why You’ll Love Working Here

• A great team that supports one another like family
• A community-focused environment where your voice is heard and your work is valued
• Colleague Referral Program
• Career growth opportunities across 21 states with Trinity Health

Ministry/Facility Information

Muskegon Hospital is proud to be a part of Trinity Health, one of the nation's largest Catholic Healthcare Organizations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.