Hospitality PBX Technician

Sparkplug IP; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading VoIP Service Provider is seeking a Tier 1 Hospitality PBX Technician to support and troubleshoot VoIP systems in hospitality environments. This full-time remote role involves managing SIP trunks and ensuring the smooth operation of hosted cloud services, offering a competitive pay range and comprehensive benefits.

Benefits

Paid time off

Paid holidays

Health insurance

401k plan with company match

Opportunities for annual performance bonuses

Qualifications

• Experience with Bandwidth and/or VoipInnovations.
• Experience with hosted cloud PBXs (e.g., 3CX, Biacom).
• Experience managing hosted cloud services.

Responsibilities

• Support, configure, and troubleshoot VoIP systems in hospitality.
• Handle provisioning and maintenance of SIP trunks.
• Provide remote support and resolve technical issues.

Skills

Troubleshooting

Customer Service

Communication

SIP Trunk Provisioning

Job description

This range is provided by Sparkplug IP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Direct message the job poster from Sparkplug IP

Sparkplug IP is a VoIP Service Provider offering advanced voice solutions to SMB, Commercial, and Enterprise customers. Our state-of-the-art VoIP platform is highly customizable, catering to operational changes and individual extension support. In addition to our VoIP services, we provide LTE/5G services, SIP trunks, and a variety of MSP services.

Role Description

This is a full-time remote role for a Tier 1 Hospitality PBX Technician. The role involves supporting, configuring, and troubleshooting VoIP systems within hospitality environments. The PBX Technician will handle the provisioning and maintenance of SIP trunks and ensure the smooth operation of hosted cloud services. The technician will provide remote support, resolve technical issues, and conduct upgrades to improve system performance.

Qualifications

• Experience with Bandwidth and/or VoipInnovations
• Experience with hosted cloud PBXs (e.g., 3CX, Biacom, PhoneSuite, FreePBX, ComXchange) is required
• Experience with on-premises PBXs (e.g., Mitel, NEC, Avaya) is preferred
• Skilled in troubleshooting and resolving technical issues
• Knowledge of SIP trunk provisioning and maintenance
• Experience managing hosted cloud services
• Excellent communication and customer service skills
• Ability to work independently and remotely
• Experience in the hospitality industry is a plus

Our benefits package includes paid time off, paid holidays, health insurance, a 401k plan with company match, opportunities for annual performance bonuses, and more!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Telecommunications

Referrals can increase your chances of interviewing at Sparkplug IP by 2x.