Hospitality PBX Operator – Guest Services

Hyatt; Burlingame (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

Hyatt is seeking a PBX Telephone Operator to support Hyatt Regency San Francisco, Grand Hyatt San Francisco, and Hyatt Regency San Francisco Airport. The role requires handling a high volume of calls, typing, and providing accurate information about resort amenities.

The hourly rate for this position is $31.33. Candidates should possess excellent communication and customer service skills, and be willing to work flexible hours including evenings, overnights, weekends, and holidays.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Must be dependable, reliable, and punctual.
• Knowledge of PBX phone systems, computer applications, and resort information.
• Ability to speak fluent English.
• Must be willing to work flexible hours including evenings, overnight, weekends, and holidays.
• Ability to work in a fast-paced environment with high accuracy and attention to detail.
• Collaborate with other departments, including the front desk, housekeeping, and maintenance.
• Provide excellent customer service to all callers and visitors, answering their inquiries, providing information and directions as needed.

Responsibilities

• Operate the PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handles customer inquiries and complaints, resolving issues in a timely and professional manner
• Maintains an accurate record of all incoming and outgoing calls
• Schedules reservations and appointments as needed
• Maintains accurate and updated information of Resort amenities and activities
• Keeps the communication equipment in good working condition
• Routinely conducts inspection check for quality assurance
• Responds to emergency situations calmly and efficiently
• Always maintains a courteous and professional demeanor
• Assists other departments as needed

Skills

PBX systems knowledge

Typing speed

Fluent English

Customer service

Tools

PBX system

Computer applications

Job description

Hyatt is seeking a PBX Telephone Operator to support Hyatt Regency San Francisco, Grand Hyatt San Francisco, and Hyatt Regency San Francisco Airport. The role requires handling a high volume of calls, typing, and providing accurate information about resort amenities.

The hourly rate for this position is $31.33. Candidates should possess excellent communication and customer service skills, and be willing to work flexible hours including evenings, overnights, weekends, and holidays.