Hospitality Operations Lead — Premier Club Experience

BoardRoom magazine; Augusta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Augusta National Golf Club is seeking a service oriented, self motivated and highly detailed Club professional to assume the role of Lead of Hospitality Operations. This individual will oversee two premiere hospitality venues, Map and Flag and Berckman’s Place, under the direction of the Hospitality Operations Manager.

You will manage outside services, food and beverage, and guest services, ensuring the highest level of service with integrity and confidentiality, while guiding staff recruitment,

Qualifications

• Three to five years of hospitality management experience in a prestigious hotel, club, restaurant, or resort.
• Bachelor’s degree in hospitality management or related field preferred.
• Related professional certification is preferred.
• Tournament operations experience a plus.

Responsibilities

• Oversee front-of-house operations and ensure quality service and standards in designated venues.
• Assist with staff recruitment, training, scheduling, and performance, emphasizing a service-driven, inclusive, and collaborative culture.
• Deliver exceptional customer service and interface with patrons to ensure satisfaction.
• Promote workplace wellbeing, teamwork, accountability, and continual improvement.
• Provide hands-on supervision, ensuring team leaders understand procedures, standards, and expectations.
• Allocate staff and resources based on daily needs and project priorities.
• Plan and manage financial objectives, hospitality goals, and improvement initiatives.
• Demonstrate advanced IT competence for data management and industry-specific applications.
• Capable of motivating and developing teams in a fast-paced hospitality environment.
• Develop efficiencies and makes improvements to current processes and service standards.
• Responsible for compliance with responsible alcohol service and local health department policies.
• Train others on ownership areas by clearly demonstrating responsibilities, procedures and best practices on task accomplishment.
• Directly supervise all tournament leadership, ensuring they possess knowledge of our processes, products, and standards and perform in accordance with all Club expectations.

Skills

Staff recruitment

Staff training

Customer service

Team leadership

Education

Bachelor’s degree in hospitality management

Professional certification

Job description

Augusta National Golf Club is seeking a service oriented, self motivated and highly detailed Club professional to assume the role of Lead of Hospitality Operations. This individual will oversee two premiere hospitality venues, Map and Flag and Berckman’s Place, under the direction of the Hospitality Operations Manager.

You will manage outside services, food and beverage, and guest services, ensuring the highest level of service with integrity and confidentiality, while guiding staff recruitment,