Hospitality Operations Lead – Guest Experience

Energy Jobline ZR; Frankfort (KY); On-site; USD 60,000 - 70,000; Full time

Job summary

Club 390, an upscale gentlemen’s club in Chicago’s South Suburbs, seeks an experienced Operations Manager. You will lead day-to-day operations, supervise staff, ensure top-tier hospitality, and build strong guest relationships in a fast-paced nightlife environment.

The role emphasizes hands-on leadership, guest satisfaction, and collaboration with entertainment and dining teams. Salary ranges reflect incentives and growth opportunities within a high-end club setting.

Qualifications

• Experience leading hospitality teams in fast-paced venues.
• Proven ability to supervise staff and manage shifts.
• Strong guest service mindset with problem-solving skills.
• Excellent communication with guests and team members.
• Ability to connect with guests, employees, and entertainers.

Responsibilities

• Provide hands-on management of club operations during shifts.
• Deliver excellent hospitality and customer service.
• Interact with guests and build relationships with repeat customers.
• Perform table visits and monitor guest experience.
• Resolve customer concerns and service issues professionally.
• Coordinate with servers, bartenders, floor staff, and entertainers.
• Assist with VIP and revenue areas and promotional initiatives.
• Ensure high standards of cleanliness, appearance, and safety.

Skills

Hospitality exp

Mgmt/supervision

People skills

Customer service

Communication

Job description

Club 390, an upscale gentlemen’s club in Chicago’s South Suburbs, seeks an experienced Operations Manager. You will lead day-to-day operations, supervise staff, ensure top-tier hospitality, and build strong guest relationships in a fast-paced nightlife environment.

The role emphasizes hands-on leadership, guest satisfaction, and collaboration with entertainment and dining teams. Salary ranges reflect incentives and growth opportunities within a high-end club setting.