Hospitality Operations Lead: Front Office & F&B

Socket.dev; Orange (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits for full-time

Hotel room discounts

Discounts on food & beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking an experienced Operations Manager to lead front office and Food & Beverage teams, ensuring exceptional guest experiences and smooth hotel operations.

You will supervise associates, manage schedules, training, and performance, while upholding brand standards and policies. This role requires strong communication, organizational, and problem-solving abilities, with opportunities for professional development in a supportive environment.

Qualifications

• Minimum 1–3 years in guest services or related supervisory role.
• Proven customer service and staff management ability.
• Strong communication and organizational skills.

Responsibilities

• Directly supervise Front Office and F&B teams; delegate tasks and manage performance.
• Oversee hiring, training, scheduling, and payroll for departments.
• Maintain brand standards, service quality, and guest satisfaction metrics.
• Forecast occupancy, manage department budget, and coordinate events.

Skills

Guest services

Staff management

Excellent communication

Team leadership

Education

Associate's degree or equivalent

Job description

DelMonte Hotel Group is seeking an experienced Operations Manager to lead front office and Food & Beverage teams, ensuring exceptional guest experiences and smooth hotel operations.

You will supervise associates, manage schedules, training, and performance, while upholding brand standards and policies. This role requires strong communication, organizational, and problem-solving abilities, with opportunities for professional development in a supportive environment.