Hospitality Operations Lead - 24/7 Food Service

SpaceX; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

SpaceX Cape Canaveral is seeking a seasoned Hospitality Manager to lead food service operations across a 24/7 multi-outlet environment. You will set standards, train staff, and drive customer service excellence while managing scheduling, payroll, and safety compliance.

The role emphasizes hiring and developing talent, cross-site communication, and aligning hospitality with SpaceX’s mission through high-quality dining and event support across multiple locations.

Qualifications

• 10+ years of food service industry experience
• 5+ years of leadership experience

Responsibilities

• Establish and drive standards for hospitality operations and guest interactions
• Lead the development and execution of new services, offerings, and training programs
• Direct and optimize day-to-day operations of multiple food service outlets/catering locations
• Build and lead a high-performing team by managing supervisors and direct reports, including strategic hiring, performance management, talent development, succession planning, and fostering a culture of accountability and growth
• Collaborate with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
• Champion and enforce rigorous food safety, sanitation, and workplace safety standards, ensuring full regulatory compliance and cultivating a proactive safety culture across all locations
• Develop and implement systems and processes that optimize team productivity, time management, and resource allocation across the department
• Design, implement, and evaluate comprehensive training programs focused on customer service, menu knowledge, allergens, and nutritional awareness; create scalable training materials and measure their impact on performance
• Own product quality, consistency, and inventory management across all outlets by establishing robust quality control systems, monitoring key metrics, reducing waste, and driving continuous improvement in service and menu execution
• Manage financial performance of the department, including P&L responsibility, budgeting, forecasting, labor and inventory cost control, sales analysis, and reporting; identify opportunities to improve profitability and operational efficiency
• Build and manage strategic vendor relationships, negotiating contracts, monitoring performance, resolving issues, and driving improvements in quality, cost, and reliability of products and services

Skills

Hospitality leadership

Operations management

Staff training

Customer service

Scheduling & payroll

Vendor relations

Food safety & sanitation

Education

High school diploma or equivalent

Tools

HR software

POS systems

Job description

SpaceX Cape Canaveral is seeking a seasoned Hospitality Manager to lead food service operations across a 24/7 multi-outlet environment. You will set standards, train staff, and drive customer service excellence while managing scheduling, payroll, and safety compliance.

The role emphasizes hiring and developing talent, cross-site communication, and aligning hospitality with SpaceX’s mission through high-quality dining and event support across multiple locations.