Hospitality Office Manager & Operations Lead

JOEY Restaurants; Houston (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Career development

Insurance benefits

Shift meal discounts

Staff dining discount

Referral bonus

Sales contests

Job summary

JOEY Restaurants is hiring an Office Manager in Houston to oversee administrative operations, payroll processing, HRIS maintenance, and recordkeeping. You will train partners, manage office supplies, ensure compliant postings, and coordinate safety meetings to keep the restaurant running smoothly.

The ideal candidate has 1+ years’ experience in administration within a fast-paced hospitality setting, with strong organizational and communication skills and a passion for high standards of

Qualifications

• 1+ years’ experience in a similar administration role.
• Experience working in a fast-paced environment.
• Experience in the hospitality industry is an asset.

Responsibilities

• Train all office partners.
• Effectively manage all office supply inventories: paper supplies, POS supplies, staples orders, gift cards, etc.
• Ensure local, state, and federal workplace postings are valid.
• Organize monthly health and safety meetings.
• Complete and file incident reports.
• Maintain accurate employee information in the company’s HRIS.
• Maintain organization and accuracy of employee online, paper, and confidential personnel files.
• Input, maintain, and update all employee certifications.
• Ensure office equipment is in working order.
• Troubleshoot payment receiving systems and POS Terminals.
• Maintain security systems, including updating safe combinations, changing locks, and distributing restaurant and office keys; perform weekly anti-theft audits.
• Immediately remove partners from all systems and documentation upon termination.
• Reconcile and balance daily cash.
• Complete biweekly payroll preparation processes; communicate any off cycle pay adjustments.
• Accurately account for the tip distribution process.
• Manage partner labor input.
• Monitor custom reports and verify accuracy of credit card tips paid via payroll.
• Monitor and reconcile daily cash expenses and out of store purchases.
• Manage the office budget.
• Ensure profit updates are communicated to the management team daily.

Skills

Office administration

Fast-paced environment experience

Hospitality industry knowledge

Job description

Ref: #JoeyUptown_OfficeManager

Wage Scale

$25.00 - $30.00 per hour

Actual offer within the listed range may vary based on work experience and other objective factors. The pay range for this position is subject to change and may be modified in the future, in compliance with applicable laws.

As an Office Manager at JOEY, you will playan important rolein the operations of the Restaurant.You will be the glue of the team and will be responsible formanagingand anticipatingtheadministrative needs of the business. The ideal candidate will be organized, proactive in their approach, outgoing and passionate about the hospitality industry.

Duties

• Train all office partners.
• Effectively manage all office supply inventories: paper supplies, POS supplies, staples orders, gift cards, etc.
• Ensure local, state, and federal workplace postings are valid.
• Organize monthly health and safety meetings.
• Complete and file incident reports.
• Maintain accurate employee information in the company’s human resources information system (HRIS).
• Maintain organization and accuracy of employee online, paper, and confidential personnel files.
• Input, maintain, and update all employee certifications.
• Ensure office equipment is in working order.
• Troubleshoot payment receiving systems and POS Terminals.
• Maintain security systems, i.e. update safe combinations, change locks, and distribute restaurant and office keys; perform weekly anti-theft audits.
• Immediately remove partners from all systems and documentation upon termination.
• Reconcile and balance daily cash.
• Complete biweekly payroll preparation processes; communicate any off cycle pay adjustments.
• Accurately account for the tip distribution process.
• Manage partner labor input.
• Monitor custom reports and verify accuracy of credit card tips paid via payroll.
• Monitor and reconcile daily cash expenses and out of store purchases.
• Manage the office budget.
• Ensure profit updates are communicated to the management team daily.

Basic Qualifications

• 1+ years’ experience in a similar administration role.
• Experience working in a fast-paced environment.
• Experience in the hospitality industry is seen as a significant asset.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortableprovidingand receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team execution.
• They are passionate about quality and professionalism.
• Theypossessexceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.

Joinourteam!

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About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned andoperatedsince 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We arecommitted to offering reasonableaccommodationsto qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies mustestablisha fully executed service agreement with JOEY’s Human Resources department tosubmitresumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries pleasesubmityour request to [e-mail].

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.