Hospitality Office Associate

Rochester Regional Health; City of Rochester (NY); On-site; USD 22,000 - 25,000; Part time

Job summary

Rochester Regional Health is seeking a Hospitality Office Associate (Food Tray Delivery) for Rochester General Hospital. You will help input patient menus, ensure accurate diet orders, and coordinate timely meal delivery.

The position requires liaising with Food and Nutrition Services and other departments, delivering meals and nourishments, maintaining logs, and providing high-quality patient service. Schedule is Mon-Fri 3:45 pm–7:45 pm, with every other weekend; 20 hours weekly at the

Qualifications

• Ability to read, write and communicate effectively in English.
• Knowledge of food safety and sanitation preferred.

Responsibilities

• Acts as a Liaison between Food Services and all other departments with respect to patient meals and diets.
• Delivery of meals and nourishments according to established patient identification policies and procedures.
• Assist with all activities related to meal services.
• Knowledge of fluid restrictions, tube feeding, diet orders and standards for restricted diets.
• Ability to transfer medical record information into menu software to ensure diet, allergies and modifiers are processed accurately.
• Communicates patient needs and concerns with patients, families, and clinical staff.
• Maintain a positive representation of Food and Nutrition Services through professionalism, hygiene and uniform.
• Record and maintain unit refrigerator temperature logs according to facility standards.
• Answer and log all incoming calls to the nutrition office.
• Maintain the highest level of customer service as outlined by department and RRH Standards.
• Generate reports, tallies, calorie counts, nourishment labels, tray tickets, etc. and process information within established time frames.
• Responsible for accurate delivery and filling of supplies to units as required.
• Maintain work areas in a safe and orderly manner.
• Responsible for attending and retaining all staff meetings and in-service training.
• May be responsible for daily back up of menu software.
• Perform other duties as assigned within the department.

Job description

• Job Title: Hospitality Office Associate (Food Tray Delivery)
• Department: Food and Nutrition Services
• Location: Rochester General Hospital
• Address: 1425 Portland Avenue Rochester, NY 14621
• Hours Per Week: 20
• Schedule: Monday - Friday 3:45 pm-7:45pm Every other weekend

Position Summary

Responsible for the functions of the diet office and hospitality services which includes the organization and input of patient/resident menus to ensure accuracy of diet orders, timeliness of meal delivery and facilitates interdepartmental coordination.

Key Responsibilities

The employee must consistently demonstrate the following essential functions:

• Acts as a Liaison between Food Services and all other departments with respect to patient meals and diets.
• Delivery of meals and nourishments according to established patient identification policies and procedures.
• Assist with all activities related to meal services.
• Knowledge of fluid restrictions, tube feeding, diet orders and standards for restricted diets.
• Ability to transfer medical record information into menu software to ensure diet, allergies and modifiers are processed accurately.
• Communicates patient needs and concerns with patients, families, and clinical staff.
• Maintain a positive representation of Food and Nutrition Services through professionalism, hygiene and uniform.
• Record and maintain unit refrigerator temperature logs according to facility standards.
• Answer and log all incoming calls to the nutrition office.
• Maintain the highest level of customer service as outlined by department and RRH Standards.
• Generate reports, tallies, calorie counts, nourishment labels, tray tickets, etc. and process information within established time frames.
• Responsible for accurate delivery and filling of supplies to units as required.
• Maintain work areas in a safe and orderly manner.
• Responsible for attending and retaining all staff meetings and in-service training.
• May be responsible for daily back up of menu software.
• Perform other duties as assigned within the department.

Desired Attributes:

• Ability to read, write and communicate effectively in English.
• Knowledge of food safety and sanitation preferred.

Minimum Qualifications:

None

Required Licensure/Certification Skills:

None

PHYSICAL REQUIREMENTS:

Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20-50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements.

PAY RANGE:

$16.25 - $18.00