Room Attendant

Hotel 1868 LLC; Cambridge (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid holidays

MBTA pass

Job summary

Porter Square Hotel in Cambridge, MA seeks a Room Attendant to clean and service guest rooms daily, stock supplies, and maintain high standards of etiquette and guest relations. You will report to the Housekeeping/Operations Manager and follow shift checklists while ensuring guest safety and comfort.

The role requires teamwork, reliability, and excellent attendance. We offer a competitive hourly wage, PTO, health and other insurance benefits, a 401k match, and paid holidays.

Qualifications

• Must be able to work as a team and treat others with respect.
• Must maintain excellent attendance and punctuality.
• Must have comprehensive knowledge of service standards, guest relations, and etiquette.
• Must communicate effectively in English with guests and staff.

Responsibilities

• Report to Front Desk at beginning of shift, pick up key, and return key at end of shift.
• Follow shift checklist and accurately record notes throughout shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting and stocking supplies.
• Protect guest safety and well-being; be courteous to guests and co-workers.
• Keep doors closed when cleaning for safety and security purposes.
• Report missing items and any repairs needed to supervisor; maintain equipment used.
• Take lost and found to the office as required; vacuum floors and clean common areas.
• Stock cleaning cart with appropriate supplies; demonstrate knowledge of service standards and guest etiquette.
• Communicate effectively in English to guests, associates, and vendors; attend required meetings.

Skills

Teamwork

Guest service

English language

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Porter Square Hotel brings 65 guestrooms and a fresh, exciting new energy to Cambridge. Step into our bright, airy lobby and you'll see that this is a place designed for today's lifestyles. The modern design blends the boutique hotel atmosphere with the comfort every traveler need. Our open patio and garden are the perfect spot for relaxing in the afternoon sun. Afterward you can head to any number of local restaurants to have a great meal and some cocktails before bed. We offer everything vacationers or every day travelers need and the perfect staff that knows what it takes to be a good host. Join our team today!

Job Description

Below are the responsibilities, expectations, and requirements of this position.

Position Title

Room Attendant

Reports To

Housekeeping Manager/Operations Manager

Benefits

• Competitive salary based on previous experience ranging from $15to $18 per hour worked
• 3 weeks paid time off available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Monthly MBTA pass paid by hotel

Responsibilities

• Report to Front Desk at beginning of shift, pick up key, and return key at end of shift
• Ability to follow shift checklist and accurately record notes throughout your shift
• Clean and maintain any and all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, polishing, checking of room lights, television, spot cleaning, and stocking all room supplies
• Protect guest safety and well-being; be courteous to all guests and co-workers
• Keep all doors closed when cleaning for safety and security purposes
• Report any items missing from rooms and suites
• Report all items in need of repair to supervisor and maintain equipment used in work
• All lost and found are to be taken to the office as soon as they are found and not at the end of one’s shift
• Vacuum floors, clean bathrooms and common areas
• Stock own cleaning cart with appropriate supplies for shift
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette
• Must have a knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to accurately report information
• Attend required meetings

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Adhere to all applicable Federal, state, and local laws, and safety/health standards
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and can adapt to change.
• Assumes responsibility for personal growth and development.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Active listener that works to resolve disagreements with peers and co-workers

Position Requirements

• Must have the ability to work as a team and treat others with respect
• Must remain awake and alert during entirety of shift
• Must maintain excellent attendance and punctuality record
• Minimum lifting, pushing, and pulling of 30 pounds
• Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
• Other duties may be assigned by the immediate supervisor and or General Manager

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Job Details

Full-Time/Part-Time Full-Time

Number of Openings 1

This position is currently accepting applications.

Location

Room Attendant in Cambridge, Massachusetts