Hospitality & Marketing Coordinator — Admin + Events

The Magnum Ice Cream Company; Waterbury (CT); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible ways of working

Health, wellbeing and life coverage

Job summary

The Magnum Ice Cream Company is seeking a Hospitality Admin & Marketing Coordinator to support company-owned locations, primarily from the Waterbury Factory, with duties spanning admin, tours coordination, local marketing, and vendor relations.

You will manage group reservations, assist with marketing budgets, oversee design requests, track ROI, and serve as the on-site ambassador to regional tourism. Flexible hours and seasonality apply.

Qualifications

• Associates or College degree in Marketing or Hospitality preferred or 3–5 years of relevant experience.
• Strong communication and organizational skills with ability to multitask.
• Proficiency in MS Office and CRM tools; Excel expertise a plus.

Responsibilities

• Provide admin support for front‑of‑house operations leadership, ordering operation/office supplies, coordinating repairs and project management.
• Manage vendor relations and external relationships with contractors and suppliers necessary to run the business.
• Manage all group reservation requests and communications for the Tour operations year‑round, working alongside our online ticketing platform.
• Assist the General Manager to develop and manage the annual marketing budgets and local initiatives for both locations.
• Oversee all marketing related design requests, maintain timelines, order printed materials, write/record radio ads, website updates.
• Track ROI of marketing spends and utilize data for future planning and targeted execution.
• Serve as the onsite Ben & Jerry's ambassador for local and regional tourism associations, maintaining membership and participation in meetings and events to drive visitor traffic.
• Coordinate promotions (print and social media) drawing attention to flavors, special occasions and current company initiatives.
• Oversee local marketing budgets for sponsorship requests.
• Assist Operations Managers to submit weekly hourly staff payroll for both the Waterbury and Burlington locations.
• Obtain pricing and authorized bids for Hospitality operation and Capex projects, managing the projects alongside the General Manager.
• Oversee financial payments and invoice processing necessary of the operation including new vendor set up, invoice tracking, supply and inventory, special requests for project management and capital expenditures.
• Support front of house operations working in either the Waterbury Scoop Shop, Gift Shop and Tours department or the Burlington Scoop Shop or catering operations during peak times in the summer and fall.
• Ability to work in the Waterbury parking lot operations, coordinating bus and group arrivals during the summer and fall seasons when staffing is limited.
• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations.

Skills

Hospitality

Marketing coordination

Vendor management

Budgeting

Excel

Communication

Education

Associates or College degree in Marketing or Hospitality

Tools

Excel

Word

Outlook

Salesforce

Job description

The Magnum Ice Cream Company is seeking a Hospitality Admin & Marketing Coordinator to support company-owned locations, primarily from the Waterbury Factory, with duties spanning admin, tours coordination, local marketing, and vendor relations.

You will manage group reservations, assist with marketing budgets, oversee design requests, track ROI, and serve as the on-site ambassador to regional tourism. Flexible hours and seasonality apply.