Hospitality Manager

The Birdie House; Worthington (OH); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Complimentary simulator time

Fun and welcoming work environment

Chance to be part of day one

Job summary

The Birdie House in Worthington, OH is opening Summer 2026 and seeks a Lead Hospitality Concierge to set the tone for every visit. This role blends bar service with bay hosting, requiring a calm, outgoing presence and a passion for hospitality.

You will guide guests through simulator bays, manage orders, and keep the lounge inviting. The position offers growth with a brand built from the ground up, evening and weekend shifts, and a collaborative team environment.

Qualifications

• 1+ years in hospitality, bar, or guest services.
• Warm and outgoing personality.
• Comfortable behind a bar, or eager to learn (training provided).
• Reliable, punctual, and great at reading a room.
• An interest in golf; enthusiasm counts.
• Availability for evenings and weekends.
• TIPS or equivalent certification preferred (or willingness to obtain).
• 2+ years of hospitality experience and some comfort leading by example in a team setting.

Responsibilities

• Welcome guests, check in reservations, and settle into simulator bays.
• Manage bar service, take drink orders, prepare cocktails and pours, keep lounge stocked.
• Host the simulator bays: guide setup, course/game selection, troubleshoot basic issues, check in during sessions.
• Keep floor clean, organized, and guest-ready at all times.
• Share information about memberships, packages, leagues, and events when appropriate.
• Assist with opening/closing tasks as assigned.
• Set the standard on the floor and support Hospitality Concierge team.
• Communicate notable items to ownership during shifts.

Skills

Warm and outgoing personality

Reading a room

Reliable and punctual

Team leadership by example

Education

TIPS or equivalent alcohol service certification

Job description

ABOUT THE ROLE

The Birdie House is Worthington's first boutique indoor golf simulator lounge featuring five Foresight Falcon simulator bays, a curated bourbon and craft-cocktail bar, and a community of golfers who don't let weather end the season. We're opening Summer 2026, and we're looking for someone to help set the tone for what a great visit looks like here.

The Lead Hospitality Concierge is part bartender, part bay host, and the most experienced person on the floor on any given shift. You'll work closely alongside the Hospitality Concierge team and report directly to the owners. We're a small, tight-knit operation where everyone contributes, and the lead role simply means you're the one others look to when things need to get done. If you love hospitality, take pride in a well-run room, and want to grow with a brand from the ground up, this is the role for you.

RESPONSIBILITIES

• Welcome guests, check in reservations, and get everyone settled into their simulator bay, making the whole process feel easy and fun
• Manage bar service throughout your shift: take drink orders, prepare cocktails and bourbon pours, and keep the lounge stocked and looking sharp
• Host the simulator bays: walk guests through the setup, help with course and game selection, troubleshoot basic issues, and check in during their session
• Keep the floor clean, organized, and guest-ready at all times
• Share information about memberships, packages, leagues, and upcoming events when the moment is right, always natural and never pushy
• Assist with opening and closing tasks as assigned
• Set the standard on the floor and serve as the go-to resource for the Hospitality Concierge team during your shift to help keep things running smoothly
• Handle opening and/or closing responsibilities, including restocking, end-of-day checks, and communicating anything notable to ownership

WHAT WE'RE LOOKING FOR

• 1+ years in a hospitality, bar, or guest services role
• Warm and outgoing personality; you make people feel like regulars on their first visit
• Comfortable behind a bar, or eager to learn (we'll train the right person)
• Reliable, punctual, and great at reading a room
• An interest in or familiarity with golf; experience on the course is a plus, but enthusiasm counts
• Availability for evenings and weekends, especially during fall and winter peak season
• TIPS or equivalent alcohol service certification preferred (or willingness to obtain)
• 2+ years of hospitality experience, and some comfort leading by example in a team setting

COMPENSATION & PERKS

Pay: $12-$14/hour based on experience

Tips: Shared tip pool on all bar and service revenue. Eventual share of sales. Huge long term opportunity.

Growth: As The Birdie House grows, so will this role - we're building something from scratch and want people who want to grow with it

Perks: Complimentary simulator time, a fun and welcoming work environment, and the chance to be part of day one