Lead Hospitality Concierge

The Birdie House, LLC; Worthington (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Birdie House, LLC in Worthington, Ohio, is hiring a Lead Hospitality Concierge for its boutique indoor golf simulator lounge. This pivotal role combines bartending, guest hosting, and operational support, ensuring a welcoming atmosphere for guests. You'll work closely with a small team to maintain high service standards while managing bar and simulator operations.

Ideal candidates have a warm demeanor, a passion for hospitality, and flexibility for evening and weekend shifts. Experience and enthusiasm for golf are valued as we aim to create a memorable experience for our visitors.

Qualifications

• 1+ years in a hospitality, bar, or guest services role.
• TIPS or equivalent alcohol service certification preferred (or willingness to obtain).
• 2+ years of hospitality experience is a plus.

Responsibilities

• Welcome guests, check in reservations, and get everyone settled into their simulator bay.
• Manage bar service throughout your shift.
• Host the simulator bays and assist with setup.
• Keep the floor clean, organized, and guest-ready.
• Share information about memberships and events.
• Assist with opening and closing tasks as assigned.
• Set the standard on the floor for the Hospitality Concierge team.
• Handle opening and/or closing responsibilities.

Skills

Hospitality experience

Customer service

Bartending

Knowledge of golf

Job description

ABOUT THE ROLE

The Birdie House is Worthington's first boutique indoor golf simulator lounge featuring five Foresight Falcon simulator bays, a curated bourbon and craft‑cocktail bar, and a community of golfers who don't let weather end the season. We're opening Summer 2026, and we're looking for someone to help set the tone for what a great visit looks like here.

The Lead Hospitality Concierge is part bartender, part bay host, and the most experienced person on the floor on any given shift. You'll work closely alongside the Hospitality Concierge team and report directly to the owners. We're a small, tight‑knit operation where everyone contributes, and the lead role simply means you're the one others look to when things need to get done. If you love hospitality, take pride in a well‑run room, and want to grow with a brand from the ground up, this is the role for you.

RESPONSIBILITIES

• Welcome guests, check in reservations, and get everyone settled into their simulator bay, making the whole process feel easy and fun
• Manage bar service throughout your shift: take drink orders, prepare cocktails and bourbon pours, and keep the lounge stocked and looking sharp
• Host the simulator bays: walk guests through the setup, help with course and game selection, troubleshoot basic issues, and check in during their session
• Keep the floor clean, organized, and guest‑ready at all times
• Share information about memberships, packages, leagues, and upcoming events when the moment is right, always natural and never pushy
• Assist with opening and closing tasks as assigned
• Set the standard on the floor and serve as the go‑to resource for the Hospitality Concierge team during your shift to help keep things running smoothly
• Handle opening and/or closing responsibilities, including restocking, end‑of‑day checks, and communicating anything notable to ownership

WHAT WE'RE LOOKING FOR

• 1+ years in a hospitality, bar, or guest services role
• Warm and outgoing personality; you make people feel like regulars on their first visit
• Comfortable behind a bar, or eager to learn (we'll train the right person)
• Reliable, punctual, and great at reading a room
• An interest in or familiarity with golf; experience on the course is a plus, but enthusiasm counts
• Availability for evenings and weekends, especially during fall and winter peak season
• TIPS or equivalent alcohol service certification preferred (or willingness to obtain)
• 2+ years of hospitality experience, and some comfort leading by example