Assistant General Manager, Golf

Five Iron Golf NYC LLC; New York (NY); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Health, Dental, and Vision insurance

Long and Short Term Disability

401K

Meals while working are included for自由

Bonus potential

Résumé du poste

Five Iron Golf NYC LLC is seeking an Assistant General Manager of Golf to support the General Manager of Performance in running golf operations, guest services, and sales initiatives at our New York location. The role emphasizes hospitality, high service standards, and active guest engagement.

You will help train staff, oversee morning/afternoon shifts, and ensure simulators are maintained while guiding membership growth and event activities.

Qualifications

• Passion for golf and guest-focused service in a fast-paced environment.
• Hospitality, hotel, golf course/club or sports management experience preferred.
• Excellent communication, time management and organizational skills.
• Upbeat energy and a positive attitude with the ability to manage expectations.
• Availability mornings/afternoons and weekends/holidays; able to stand/walk for long periods.

Responsabilités

• Assist the General Manager of Performance in training of golf staff.
• Provide above-and-beyond service to Guests with a friendly face.
• Open the location in the mornings and weekends.
• Proficiency in golf simulator technology and maintain simulators.
• Build relationships with Guests and check in during bookings.
• Maintain golf bag storage and equipment; stay knowledgeable on products.
• Support hit quarterly sales targets with the Director of Golf.
• Develop membership through events and reciprocity with golf entities.
• Deliver premium food and beverage service and take orders.
• Ensure guest satisfaction and address concerns promptly.
• Follow health and safety regulations for food, alcohol, and cleanliness.
• Verify guests' legal drinking age.

Connaissances

Hospitality leadership

Customer service

Communication

Time management

Organizational skills

Guest engagement

Outils

Golf simulator technology

Description du poste

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking an Assistant General Manager of Golf to assist the General Manager of Performance in overseeing and managing golf operations at the location, and is dedicated to delivering exceptional service and genuine hospitality. The Assistant General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, with the ability to develop a proficiency at using our equipment, including our golf simulators. The Assistant General Manager of Performance reports directly to the General Manager of Performance.

Responsibilities include the following:

• Assist the General Manager of Performance in management and training of morning and afternoon golf staff
• Provide above-and-beyond service to Guests with a friendly face
• Open the location in the mornings and weekends
• Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained
• Cultivate meaningful relationships with Guests and display attention to detail by actively checking in with Guests throughout their booking
• Maintain and organize golf bag storage and all golf equipment
• Maintain up-to-date knowledge of all of our products and business lines and work alongside the Director of Golf to hit quarterly sales targets
• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service, including taking orders and timely delivering items
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Passion for the game of golf
• Hospitality, hotel or golf course/club, or sports management experience preferred
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space primarily mornings/afternoons, and weekends/holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Job Type: Full Time, Non-Exempt

Not Tip Eligible

Bonus Eligible

Pay: $70,000 + $8,600 in bonus potential

Additionally, wages for teaching lessons/clubfitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue.

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds.

Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations.

Five Iron Golf will consider all requests for reasonable accommodations as required.