Hospitality Manager

Wheelhouse - STL; St. Louis (MO); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health care

Dental coverage

Vision coverage

Zusammenfassung

Wheelhouse - STL in Saint Louis, MO seeks a Hospitality Manager to lead front-of-house operations and maintain high guest satisfaction. The role requires strong leadership, event coordination, and on-site liaison with sales and leadership teams.

You will train FOH staff, ensure menu knowledge, optimize POS usage (Aloha) and maintain clean, organized service areas while managing weekend shifts and private parties. Health coverage is provided.

Qualifikationen

• Must demonstrate leadership of high-volume operations with poise and decisive judgment.
• Experience in training FOH staff and managing guest experiences.
• Ability to train and retain key team members capable of contributing to events.

Aufgaben

• Oversee FOH service standards and train staff to uphold exceptional guest experiences.
• Coordinate with Sales and leadership on site to execute private parties and events.
• Liaise between Sales and leadership to ensure high-level event execution.
• Manage FOH inventory and ensure Expo and Server stations stay clean and organized.
• Schedule regular shifts including weekends and ensure coverage.

Kenntnisse

Leadership

Decision making

Staff training

Guest satisfaction

Tools

Aloha POS

Jobbeschreibung

Job 160885 - Hospitality Manager
Saint Louis, MO

• -Must be proficient in leadership skills while handling high volume business levels that will require maintaining poise and composure and a high aptitude for making decisions

Hospitality Training

• - Create, implement and consistently execute FOH service standards
• - Manage training and growth of FOH staff
• - Ensure guest satisfaction rates are extremely high
• - All FOH staff understands their role in providing an exceptional experience for every guest
• - Identify, train and retain key employees that are capable of being contributors and holding key positions

Product Training

• - All FOH staff proficient in food menu knowledge
• - All FOH staff proficient in drink menu knowledge
• - Administer most efficient utilization of our POS (Aloha) that seamlessly provides efficiency for FOH and BOH staff
• - Ensure cleanliness and organization of Expo
• -Ensure cleanliness and organization of Server stations

FOH Supplies

• - Manage inventory level of FOH items needed for service

Requirements

• In addition, this position requires managing special events and or private parties along with serving as the communication liaison between our Sales department and the leadership team on site to ensure a high level of execution for each private party and or event.
• Regularly scheduled shifts include weekends.
• Position includes 100% health care, dental and vision coverage.