Hospitality Manager

Atria Management Company; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Atria Management Company seeks a Hospitality Manager to ensure exceptional service in a well-maintained community. Key responsibilities include directing dining and housekeeping teams, managing staff operations, and creating a welcoming atmosphere for residents. The role requires strong supervisory skills, an excellent customer service focus, and a collaborative approach with the Executive Chef and General Manager.

Benefits

Paid holidays

PTO

Health/dental/vision/life insurance

401(k) with match

Tuition reimbursement

Qualifications

• Two years of supervisory experience in front-of-house roles.
• Strong customer service and teamwork skills required.
• Valid driver's license and ability to drive a company vehicle.

Responsibilities

• Manage dining room and housekeeping teams, ensuring high service standards.
• Hire, train, and schedule staff while managing budgets.
• Lead as Manager on Duty, supporting sales and resident satisfaction.

Skills

Customer Service

Teamwork

Communication

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Hospitality Manager role at Atria Management Company

3 days ago Be among the first 25 applicants

Join to apply for the Hospitality Manager role at Atria Management Company

Responsibilities

In the role of Hospitality Manager (HM), you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable, ensuring residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including responding to inquiries, conducting and following up on tours, and completing lease signings.
• Answer incoming calls promptly and in a friendly manner, transferring calls appropriately.
• Provide timely feedback and performance management to the team.
• Manage labor and supplies budgets and expenses.
• Manage schedules based on resident census and budgets, controlling overtime.
• Provide high-level customer service, creating a restaurant-style dining atmosphere.
• Collaborate with the Executive Chef and General Manager/Director to ensure resident satisfaction with food, service, and housekeeping.
• Review daily menus with residents and staff, coordinating room service as needed.
• Support building inspections, quality checks, and ensure compliance with safety rules.
• Train team on company standards for cleanliness, sanitation, appearance, service, and satisfaction.
• Ensure all tables are set according to standards.
• Address issues proactively to prevent problems or complaints.
• Act as “Manager on Duty” when the GM/Director is unavailable.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required; Associate’s Degree preferred.
• Two years of supervisory experience in front-of-house roles, including managing staff, recruiting, customer service, scheduling, budgeting, and expenses.
• Strong teamwork and customer service skills.
• Basic computer skills (Word, Excel, Outlook).
• Ability to carry a tray with at least 4 meals or beverages.
• Ability to clean apartments and dining areas as needed.
• Valid driver’s license and ability to drive a company or personal vehicle.
• Must meet company’s motor vehicle standards and complete all required training.

We create communities where employees thrive, helping residents thrive in their homes. Atria offers outstanding benefits, including paid holidays, PTO, health/dental/vision/life insurance, 401(k) with match, tuition reimbursement, and more.

Apply now through our online process. The application review and interview process will follow, including possible background checks and onboarding procedures. We look forward to welcoming you to our team!