Hospitality Manager

Holiday by Atria; Omaha (NE); On-site; USD 48,000 - 56,000; Full time

Job summary

A leading company in senior living is looking for a Hospitality Manager to lead its dining and housekeeping teams in Omaha. The ideal candidate will ensure exceptional service and community standards while managing operations effectively. Strong customer service and leadership skills are essential for the success of this role.

Benefits

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

401(k) employer match

Tuition reimbursement

Annual anniversary rewards

Qualifications

• Two years in front-of-house supervision.
• Experience with recruiting and managing staff.
• Ability to carry serving trays and comply with vehicle policy.

Responsibilities

• Ensure excellent service and well-maintained community.
• Manage schedules and budgets for dining and housekeeping.
• Hire, train, and oversee staff performance.

Skills

Customer Service

Teamwork

Leadership

Time Management

Education

High School Diploma

Two (2) year Associates Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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This range is provided by Holiday by Atria. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,000.00/yr - $55,200.00/yr

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
  
  

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.
  
  

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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