Hospitality Manager

Torchy's Tacos; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading restaurant chain as a Hospitality Manager, where you will elevate guest experiences and lead a dynamic team. Responsible for Front-of-House operations, you'll ensure exceptional service and create initiatives to drive sales while enjoying various benefits including a flexible pay structure and growth opportunities.

Benefits

Medical, dental, and vision benefits

401(k) plan

Paid Time Off (PTO)

DailyPay option for early access to pay

Food discount for you and your spouse

Casual attire

Exclusive discounts to shows and events

Qualifications

• 2+ years of restaurant management experience in FOH and BOH.
• High-level understanding of training and development.
• Bilingual is a plus.

Responsibilities

• Lead Front-of-House operations to ensure guest satisfaction.
• Coach the team on best-in-class hospitality.
• Evaluate guest feedback and develop solutions.

Skills

Leadership

Effective Communication

Time Management

Teamwork

Education

State alcohol-server certification

Manager ServSafe Certification

Job description

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you’ll be doing:

• Leads Front-of-House operations, ensuring guest satisfaction
• Models best-in-class hospitality and coaches the team to deliver the same
• Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
• Schedules Hospitality team to meet business needs
• Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
• Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
• Assists Managing Partner and Kitchen Manager with overall operation of restaurant
• Leads and creates initiatives to drive sales/profit and store performance
• Communicates expectations clearly and has consistent follow-ups with team members
• Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
• Drives compliance with safety, security and sanitation standards
• Coordinates Local Store Marketing
• Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination

QUE-SO…here’s what you’ll need:

Minimum Qualifications

• 2+ years of restaurant management experience, leading FOH and BOH operations
• High-level understanding of training and development concepts
• Required state alcohol-server and Manager ServSafe Certification

Preferred Qualifications

• Ability to lead and foster teamwork
• Oral and written communication skills
• Excellent with time management
• Experience working in a scratch kitchen environment
• Bilingual a plus

Physical Requirements

• Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
• Must be able to stand for several hours and walk for long periods of time
• Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

• Pay range based on candidate experience
• Period based Bonus eligibility
• Access to all benefits including medical, dental, and vision plus 401(k)
• Paid Time Off (PTO)
• Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
• Damn Good food discount card for you AND your spouse
• Our attire is casual and we’ll throw in some of the swag
• Incredible growth opportunities. This is more than just a job…it's a Damn Good career!
• Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
• Bragging rights (Yeah, we’re kind of a big deal!)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.