Hospitality Manager

Buffalo Wings; Lynchburg (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading restaurant chain seeks a Hospitality Manager to oversee daily operations and team performance. The successful candidate will manage team schedules, ensure quality service delivery, and implement strategies to enhance guest experiences. This role demands strong leadership skills and a dedication to operational excellence.

Qualifications

• Experience in team leadership and restaurant operations is expected.
• Strong communication and guest service skills are crucial.

Responsibilities

• Supervise restaurant operations and team performance on shifts.
• Implement team member incentive contests and conduct evaluations.
• Ensure compliance with brand standards and handle quality operations.

Skills

Team Management

Operational Compliance

Sales Management

Guest Relations

Communication

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews and reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members and document informal discussions; formal PCR are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new “WOW” and “HOT” alerts on the team member communication board
• Approve FOH schedules submitted by the Shift Leader
• Compare schedules to upcoming events to ensure correct staffing levels
• Evaluate schedules to ensure “Aces in Places”
• Approve all FOH schedule changes
• Practice all previously noted “Team” skills

*FOH Support Responsibilities*

• Follow company operating standards for tipped team members FOH support responsibilities
• Handle opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender is assigned a task outside their tipped service responsibilities that takes more than 10 minutes within an hour, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage pay rate until the task is completed

*Guest*

• Create and implement action plans related to In-moment website (GEMs & PGRs), prepared for manager meetings
• Practice all previously noted “Guest” skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete the Guest Experience section of QSC at least quarterly
• Create and implement action plans related to the functional area in QSC
• Maintain a daily/weekly cleaning list posted at all times
• Practice all previously noted “Quality Ops” skills

*Sales & Profit*

• Perform CVD audits to ensure team member balance
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Handle behind-the-bar needs
• Set all bar PARs
• Practice all previously noted “Sales & Profits” skills

*Communication*

• Practice all previously noted “Communication” skills

*Direct Responsibility*

• Develop hospitality staff

The duties of this position may change; the company reserves the right to add or delete duties at its discretion. This job description describes the general level of work performed and is not all-inclusive.

*PHYSICAL DEMANDS:* The physical demands include sitting, standing, bending, lifting, and moving intermittently during working hours. Notify your GM or HR if performing tasks outside your physical capabilities.