Hospitality Manager

Buffalo Wings; Xenia (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading restaurant chain is seeking a Hospitality Manager to supervise operations, ensuring quality service and team performance. The ideal candidate will demonstrate strong leadership and operational skills while focusing on guest satisfaction. If you thrive in a fast-paced environment and have a passion for hospitality, this role is for you.

Qualifications

• Experience in restaurant management preferred.
• Able to conduct interviews and training for staff.
• Strong focus on guest service and operational standards.

Responsibilities

• Supervise restaurant operations on a shift basis.
• Ensure excellent service, quality, and timely delivery of products.
• Manage scheduling and conduct team member evaluations.

Skills

Team Leadership

Customer Service

Operational Management

Communication Skills

Staff Training

Education

High School Diploma or equivalent

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

Team

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions; formal PCRs are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each hospitality team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new "WOW" and "HOT" alerts on the team communication board
• Approve FOH schedules submitted by Shift Leaders
• Compare schedules to upcoming events to ensure correct staffing levels
• Evaluate schedules to ensure "Aces in Places"
• Approve all FOH schedule changes
• Practice all previously noted "Team" skills

FOH Support Responsibilities

• Follow company operating standards for tipped team members FOH support responsibilities
• Perform opening and closing duties for tipped employees using FOH support pay rate
• If a server or bartender performs tasks outside their tipped service responsibilities that take more than 10 minutes, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage until the task is completed

Guest

• Create and implement action plans related to in-moment website (GEMs & PGRs); prepare and present at manager meetings
• Practice all previously noted "Guest" skills

Quality Operations

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete the Guest Experience section of QSC at least quarterly
• Create and implement action plans for the functional area in QSC
• Maintain a daily/weekly cleaning list posted at all times

Sales & Profit

• Perform CVD audits to ensure balanced team performance
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Handle behind-the-bar needs
• Set all bar PARs

Communication

• Practice all previously noted "Communication" skills

Direct Responsibility

• Develop hospitality staff

The duties of this position may change; the company reserves the right to modify responsibilities at its discretion. This job description describes the general level of work and is not all-inclusive.

*PHYSICAL DEMANDS:* The physical demands include sitting, standing, bending, lifting, and moving intermittently during working hours. Notify your General Manager or Human Resources if tasks exceed physical capabilities.