Hospitality Manager

Buffalo Wings; Greenville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading restaurant is seeking a Hospitality Manager to oversee operations and ensure excellent service quality. This role involves managing team performance, addressing guest needs, and adhering to operational standards, with strong emphasis on sales and profit management.

Qualifications

• Experience in restaurant management is preferred.
• Proven ability to lead and develop a team.
• Strong understanding of operational standards and compliance.

Responsibilities

• Supervise daily operations to ensure quality service.
• Conduct team member evaluations and manage scheduling.
• Implement guest action plans and maintain brand compliance.

Skills

Team management

Guest relations

Quality operations

Sales acumen

Communication

Job description

*JOB PURPOSE:* The Hospitality Manager supervises the operation of the restaurant and team on a shift-by-shift basis, focusing on running quality shifts, ensuring excellent service, quality, and timely delivery of products, and managing team members assigned to each shift.

*CORE JOB FUNCTIONS / RESPONSIBILITIES*

*Team*

• Implement team member incentive contests
• Conduct structured first interviews & reference checks (exposed in MIT, but requires additional practice)
• Conduct disciplinary sessions with hourly team members & document informal discussions; formal PCRs are now appropriate (exposed in MIT, but requires additional practice)
• Perform FOH team member evaluations
• Ensure each team member receives an evaluation 30 days after hire and every 90 days thereafter
• Post all new "WOW" and "HOT" alerts on the team communication board
• Approve FOH schedule submitted by Shift Leader
• Compare schedules to upcoming special events to ensure correct staffing levels
• Evaluate schedules to ensure "Aces in Places"
• Approve all FOH schedule changes
• Practice all noted "Team" skills

*FOH Support Responsibilities*

• Follow company operating standards for tipped team members FOH support responsibilities
• Manage opening and closing duties for tipped employees using FOH support pay rate
• If during a shift a server or bartender performs a task outside of tipped service responsibilities that takes more than 10 minutes within an hour, they must clock out of their tipped pay rate and clock in under the FOH support minimum wage until the task is completed

*Guest*

• Create and implement action plans related to in-moment website (GEMs & PGRs), to be prepared for the next manager meeting
• Practice all noted "Guest" skills

*Quality Operations*

• Ensure brand compliance
• Complete all FOH daily paperwork/clipboard items according to SOP
• Adhere to all SOPs
• Complete Guest Experience section of QSC at least quarterly and create action plans based on findings
• Create and maintain a daily/weekly cleaning list visible at all times
• Practice all noted "Quality Ops" skills

*Sales & Profit*

• Perform CVD audits to ensure balanced team members
• Dissect BAR COGS in CTUIT
• Manage liquor orders and glassware counts
• Handle behind-the-bar needs and set all bar PARs
• Practice all noted "Sales & Profits" skills

*Communication*

• Practice all noted "Communication" skills

*Direct Responsibility*

• Development of hospitality staff

The duties may change over time. The company reserves the right to add or delete duties at its discretion. This description aims to outline the general work level and is not all-inclusive.

*PHYSICAL DEMANDS:*

The physical demands include sitting, standing, bending, lifting, and moving intermittently during work hours. Notify your General Manager or Human Resources if tasks exceed physical capabilities.

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