Hospitality Manager

Atria Senior Living, Inc.; Derry (NH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Hospitality Manager to ensure exceptional service and a well-maintained community for residents. In this pivotal role, you will lead the dining and housekeeping teams, creating a unique dining atmosphere and managing budgets effectively. Your strong leadership and customer service skills will be vital in providing a delightful experience for residents. This position offers the opportunity to work closely with culinary and management teams, ensuring satisfaction in all aspects of hospitality services. If you are passionate about enhancing the quality of life for seniors and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• 2 years of experience in front of house supervision and leadership.
• Valid driver's license and ability to meet company vehicle standards.

Responsibilities

• Ensure a well-maintained community with excellent service to residents.
• Direct dining room and housekeeping teams for memorable experiences.
• Manage budgets, labor, and provide high levels of customer service.

Skills

Customer Service

Team Leadership

Labor Scheduling

Budget Management

Problem Solving

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.