Hospitality Manager

Topgolf Payroll Services; Colorado Springs (CO); On-site; USD 51,000 - 62,000; Full time

Job summary

An established industry player is seeking a dynamic Hospitality Manager to lead a passionate team in delivering exceptional service. This role is pivotal in ensuring guests enjoy memorable experiences while overseeing daily operations and team development. The ideal candidate will bring extensive management experience from the hospitality sector, coupled with strong communication and organizational skills. Join a vibrant environment that values fun, teamwork, and excellence, and be part of a culture that champions growth and inclusivity. This opportunity promises not just a job, but a chance to make a significant impact in a lively setting.

Benefits

Competitive Quarterly Bonus

Full Benefits

401K with Company Match

Lucrative PTO Package

Free Mental Health Benefits

Qualifications

• 5+ years of management experience in hospitality.
• Excellent communication and organization skills required.

Responsibilities

• Supervise team to ensure best-in-class service.
• Manage operations including hiring and scheduling.

Skills

Restaurant Management

Hotel Management

Golf Course Management

Communication Skills

Time Management

Teamwork

Energy and Enthusiasm

Self-awareness

Education

High School Diploma or Equivalent

Job description

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.
Hospitality Managers also have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest experience.
Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be not limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Base Salary: $51,000-$61,900 based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

How You’ll Do It

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location
  

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.
Hospitality Managers also have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest experience.
Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be not limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Base Salary: $51,000-$61,900 based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

How You’ll Do It

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

What We’re Looking For

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location
  

51,000.00 - 56,450.00 - 61,900.00 USD Annual

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Why Join Us?

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more.

Our Promises to our Playmakers
A PLAYFUL ENVIRONMENT where you can make new friends
A SAFE PLACE where you can BE YOUR FULL SELF every day
CLEAR DIRECTION and tools to do your job
An opportunity TO LEARN & GROW
To LISTEN & ACT when you speak up
We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone.

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