Hospitality Manager

OCTAGON; City of Plattsburgh (NY); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Hospitality Manager to lead high-end hospitality programs at major events. This role involves project management, logistics coordination, and ensuring exceptional guest experiences. If you thrive in dynamic environments and have a passion for creating unforgettable moments in sports and entertainment, this position is perfect for you. You'll collaborate with top-tier clients and partners while managing multiple programs across various locations. Join a team that values creativity and play, and take your career to new heights with exciting travel opportunities and a supportive work culture.

Qualifications

• 5+ years of experience in event management and hospitality.
• Strong account management and budgeting skills required.

Responsibilities

• Manage multiple high-end hospitality programs with attention to detail.
• Handle logistics including guest communications and accommodations.
• Provide exemplary service during events and manage client relationships.

Skills

Event Management

Account Management

Attention to Detail

Problem Solving

Interpersonal Skills

Organizational Skills

Communication Skills

Budget Management

Education

Bachelor's Degree in Hospitality Management or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Requisition ID: 14393

THE JOB / Hospitality Manager

EXPERIENCES / Responsible for planning and executing high-end hospitality programs for our brand partners at experiential events in sports and entertainment.

Our headquarters is in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - - Stamford, CT, New York, NY, Charlotte, NC, Los Angeles, CA, Chicago, IL, or Atlanta, GA.

Do you consider yourself a hospitality expert? Skilled with running multiple hosting programs domestically and across the globe? If you have standout account management skills, are a supportive colleague, and are passionate about ensuring guests at major events enjoy the best experience possible, this could be the role for you.

We are looking for a dedicated and hardworking person to assist in the development and execution of premier hospitality programs for one of our key clients in home improvement. You will manage multiple high-end B2B hosting programs and will be working with a team committed to providing seamless, high-touch hospitality experiences for our client’s most important guests. This position will be exposed to high profile partners and will be expected to collaborate with internal teammates, agency colleagues, preferred vendors, and highly worthy clientele. The programs incorporate unique sport/culinary/entertainment elements coupled with opportunities to travel across the country. If collecting frequent-flyer miles excites you, this job is for you!

Please also know that the well-being of our employees, partners, fans, and consumers are top of mind to our agency, and we are taking measures to ensure proper health and safety initiatives and protocols are in place for our events and activations.

THE WORK YOU’LL DO

• Project manage multiple hospitality programs simultaneously; using superior attention to detail and client management skills
• Handle all logistics to include, but not limited to, guest communications, décor, talent appearances, accommodations, transportation, food and beverage, ancillary experiences, and gifting
• Research and implement tactical plans, handling client and third-party vendor relationships
• Design, develop and present strategic program recommendations, execution guides, sell in presentations, and best practices documents
• Oversee guest communications and distribute online guest registration systems, save the dates, and personalized itineraries
• Manage precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
• Serve as onsite host during implementation of programs with exemplary service for clients and guests
• Provide internal and client updates as needed
• Problem-solve with proactive thinking and foresight and propose solutions before they arise
• May supervise staff and/or interns in the implementation of programs and events
• Lead weekly status calls and other key meetings with both internal and external constituents
• Compile event results reporting and wrap-up report development
• Coordinate with other global Octagon account teams to ensure efficiencies and best practices across regions
• General account management and assistance with client requests

THE BIGGER TEAM YOU’LL JOIN

Where others see complexity, we see possibility.

Recognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

The world needs play more than ever. Are you a Playmaker?

WHO WE’RE LOOKING FOR

• People may have accused you of being fervent; you’re so organized that a messy folder or inbox irritates you
• A self-starter with the ability to prioritize multiple projects simultaneously
• Have a passion for delivering ‘money-cant-buy’ moments in sports, entertainment, music and/or celebrity & lifestyle culture!
• 5ish years’ experience in related events field; past hospitality experience preferred
• Have strong attention to detail, and confidence to ask questions as needed
• A great teammate who wants to know what others are working on and wants to help
• Ability to form effective links with clients; flexible and adaptable in working with various personalities
• Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
• A sense of humor and good storytelling
• Excellent interpersonal skills, both written and oral
• Ability to thrive despite any pressure and is outstanding at problem solving; offering creative solutions (though there will always be help, your mantra is: I will figure it out!)
• A go-getter, you demonstrate initiative and accept new challenges (there'll be plenty of last-minute client requests)
• Knowledgeable in the Microsoft Office suite; particularly Excel, PowerPoint, Word
• Experience handling a budget and Excel does not scare you
• A jetsetter: bags are packed and excited at the idea of travel.
• Willing to work weekends, holidays, and non-traditional hours, as required
• Can lift to 50 lbs. and stand for up to or more than eight hours at a time
• Though not a requirement, a second language is a plus
• Flexibility and willingness to travel domestically (and internationally if needed for role) and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%).