Hospitality Lead & Guest Experience Coach

Golf Ranch; Glendale (AZ); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive hourly pay

Unlimited free buckets

50% off food and beverages

25% off merchandise and retail

One free on-shift meal

Predictable scheduling

On-the-job training

Job summary

Golf Ranch is seeking a part-time Sales & Service Lead in Glendale, AZ to elevate guest experiences and drive on-site sales. You’ll mentor teammates, manage guest needs with enthusiasm, and lead by example in a fast-paced environment.

The role emphasizes hospitality, leadership, and ownership, with opportunities to guide events, memberships, and on-site offerings while contributing to a fun, community-focused team.

Qualifications

• 1-3+ years in hospitality, guest services, retail, events, or similar environment
• Strong communication skills and confidence interacting with guests
• Experience in point-of-sale, booking, or CRM software
• Comfort executing SOPs while multitasking and leading in a fast-paced setting
• Schedule flexibility including evenings, weekends, and holidays

Responsibilities

• Set the standard for exceptional hospitality, service recovery, and brand-aligned guest interactions
• Guide guests through memberships, events, and on-site offerings with emphasis on Deep Connection & Infectious Enthusiasm
• Support onboarding and training for new Sales & Service Specialists through hands-on coaching and shadowing as a certified trainer
• Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts
• Help hold the line on expectations around professionalism, guest experience, and operational standards
• Partner with managers by escalating issues clearly and constructively when needed
• Assist with event-related sales conversations and guest handoffs
• Serve as a steady point of contact during events for smooth execution and polished guest experience
• Lead shift by setting the tone and standard, guiding on-site execution and reporting

Skills

Hospitality experience

Guest services

Retail experience

Events coordination

Strong communication

Tools

POS systems

Booking software

CRM software

Job description

Golf Ranch is seeking a part-time Sales & Service Lead in Glendale, AZ to elevate guest experiences and drive on-site sales. You’ll mentor teammates, manage guest needs with enthusiasm, and lead by example in a fast-paced environment.

The role emphasizes hospitality, leadership, and ownership, with opportunities to guide events, memberships, and on-site offerings while contributing to a fun, community-focused team.