Hospitality IT Support Specialist

Montage International; USA; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Montage International is seeking an Information Technology Support Specialist to ensure proper computer operation so that end users can accomplish business tasks. This role involves hands-on desktop troubleshooting, documenting issues, and resolving IT problems to keep operations running smoothly.

You will handle requests via phone and email, test fixes, and perform preventative maintenance on workstations, printers, and peripherals across hotel properties.

Qualifikationen

• Bachelor’s Degree in Computer Science or related degree preferred.
• 1 year of previous Hotel Technology Experience preferred.
• Familiarization with VMware virtualization; VDI experience preferred.
• Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred.

Aufgaben

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Support guest calls for Internet Connections and any IT related request.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Ausbildung

Bachelor’s Degree in Computer Science or related degree

Tools

VMware virtualization

VDI

Jobbeschreibung

Montage International is seeking an Information Technology Support Specialist to ensure proper computer operation so that end users can accomplish business tasks. This role involves hands-on desktop troubleshooting, documenting issues, and resolving IT problems to keep operations running smoothly.

You will handle requests via phone and email, test fixes, and perform preventative maintenance on workstations, printers, and peripherals across hotel properties.