Hospitality IT Service Desk Specialist

The Bohemian Club; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Bohemian Club is seeking an IT-Service Desk Specialist to deliver frontline technical support for members and guests in a Windows-based environment. The role covers 80% San Francisco and 20% Monte Rio, with a focus on quick resolution and high-touch service in a fast-paced private club setting.

Responsibilities include handling incidents via phone/email/chat, supporting Club applications, Active Directory, 365, and security practices, and maintaining clear documentation and inventory.

Qualifications

• Associate's Degree (Information Technology, Computer Science) or equivalent.
• Minimum of 1+ years of experience in IT Service Desk or similar support role.
• Preferred certifications: CompTIA A+, Microsoft Fundamentals (MS-900), ITIL 4 Foundation
• Experience in hospitality, private clubs, hotels, resorts, or member-based organizations.
• Knowledge of cybersecurity best practices and endpoint management tools.

Responsibilities

• Serve as the first point of contact for all incoming technical support incidents or requests via phone, email, chat, and ticketing system.
• Provide troubleshooting for Windows based workstations, laptops, POS devices, peripherals, and mobile devices.
• Provide user training and guidance on Club applications and technology best practices.
• Support installation, configuration, and troubleshooting of Club applications, Microsoft 365, Adobe Cloud, File and Print Services, productivity tools, VOIP, and more.
• Diagnosing and resolving issues involving user account access, passwords/MFA, network connectivity, printers, software errors, workstation performance, etc.
• Document all issues, steps, taken, and resolutions in the ticketing system; escalate with complete details.
• Workstation imaging, deployment, updates, and maintenance.
• Support patching cycles, software rollouts, and hardware refreshes.
• Maintain accurate inventory of devices and peripherals.
• Deliver exceptional service through clear, friendly, and professional communication.
• Educate users on best practices, self-service tools, and common troubleshooting steps.

Skills

Windows 10/11

Active Directory basics

Microsoft 365

Ticketing systems

Networking fundamentals

Software deployment

Asset management

Customer service

Communication skills

Problem solving

Education

Associate's Degree (IT/CS) or equivalent

Tools

Ticketing systems

Job description

The Bohemian Club is seeking an IT-Service Desk Specialist to deliver frontline technical support for members and guests in a Windows-based environment. The role covers 80% San Francisco and 20% Monte Rio, with a focus on quick resolution and high-touch service in a fast-paced private club setting.

Responsibilities include handling incidents via phone/email/chat, supporting Club applications, Active Directory, 365, and security practices, and maintaining clear documentation and inventory.