Hospitality Intern

High Hampton; High Hampton (NC); On-site; USD 12,000 - 19,000; Full time

Job summary

High Hampton invites hospitality and tourism students to join a four-month internship at our luxury resort. The program rotates through Guest Services, Food and Beverage, and Housekeeping, offering hands-on experience and participation in staff and management meetings.

The Fall semester runs August–December, with the Guest Services rotation focusing on luggage, property orientations, valet, and front-of-house support; interns may shadow the Front Desk and Lodging Manager to understand

Qualifications

• Enrolled in Hospitality/Tourism Management or similar program.
• Willing to commit May through August with 35–40 hours per week.
• Regular attendance and adherence to company policies.
• Ability to interact professionally with guests and teammates.

Responsibilities

• Assist guests with luggage and property orientations.
• Shadow Front Desk and Lodging Manager to learn front-of-house operations.
• Support Dining Room workflows and housekeeping coordination as needed.

Skills

Communication skills

Team collaboration

Physical stamina

Education

Hospitality/Tourism management degree enrollment

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

1525 Hwy 107 SouthCashiers, NC 28717

The Hospitality internship is designed for students enrolled in a Hospitality and Tourism Management degree or similar program seeking first-hand experience working at a luxury hospitality resort. Through the Hospitality Internship, participants will gain first-hand experience in the three most common areas of Hospitality: Guest Services, Food and Beverage, and Housekeeping. The program offers real-world experience by rotating through each area of service for four weeks and the opportunity to attend staff and management meetings.

Fall semester (August - December)

The Guest Services rotation

will focus on the primary functions of the Guest Services team, which are to assist guests with luggage, property orientations, valet, and other requests as needed.

The intern will primarily work as a Guest Services Agent to gain an understanding of the Lodging front-of-house operations in a luxury hotel. They will learn about how the Guest Services team assists with a smooth arrival and departure for our guests and how they provide them with an introduction to the property, its offerings, and our legendary hospitality. The intern will also have an opportunity to shadow at the Front Desk and with a Lodging Manager to better understand all of the Lodging front-of-house functions.

The Food and Beverage rotation

will focus on the why and how of front-of-house fine dining in the Dining Room at the Inn. The position duration will be 1 month of the 3-month summer internship and will focus on food running. The purpose of the Food Runner position is to present, carry, and run food, as well as clear plates by restaurant standards. Verbally provides accurate descriptions of various menu items and courses to guests.

The intern will gain on-the-job training in an entry-level position to be able to understand the caliber and intricacies that are in the food and beverage world. The intern will primarily focus on food running to grasp the standards, pace, and menu of the restaurant. Other opportunities will include shadowing our host team, attending beverage classes, and shadowing a dining manager.

The Housekeeping rotation

will focus on the primary functions of Housekeeping which is responsible for maintaining the cleanliness of all common areas and guest rooms of the Inn as well as operating the laundry for the entire resort.

The intern will primarily assist housemen and housekeepers in their daily duties to gain an understanding of the Lodging back-of-house operations in a luxury hotel. They will learn about vital roles that are necessary to keep property of this caliber functioning from behind the scenes. They will also have a chance to shadow a Housekeeping supervisor or manager to get an understanding of the coordination and inspections required to ensure that the department is running efficiently and achieving the high standards required.

QUALIFICATIONS

• Candidates need to be enrolled and actively working towards a Hospitality and Tourism Management degree or similar program.
• Commitment: Applicants must be willing and able to commit to the entire period from May through August and be willing and able to work no less than 35 to 40 hours per week
• Must comply with all company policies and procedures.
• To perform the essential functions of this position, regular and consistent attendance is required.
• Must be able to work well with other team members and managers, and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION and/or EXPERIENCE

• None

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job requires being on feet all-day
• Very physical work, constantly moving
• Must be able to get on hands and knees to scrub floors
• Must be able to work around cleaning supplies/chemicals
• Be able to lift up to 50lbs
• Be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• Moving from room-to-room cleaning
• Work is mainly done indoors but will be required to go outside in all weather conditions