Hospitality HR Manager — Lead People & Guest Experience

Coury Hospitality; Westlake (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

The Ricardo Marriott DFW Westlake, part of Coury Hospitality, is seeking a Human Resources Manager to lead day-to-day HR operations for the hotel. You will partner with hotel leadership to support staffing, employee relations, performance management, engagement, and retention while ensuring compliance with applicable laws.

You will recruit, onboard, coach leaders, handle HR documentation, and manage benefits, leave, workers’ compensation, and investigations with confidentiality.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Minimum of 3–5 years of progressive Human Resources experience, preferably within a hotel or hospitality environment.
• Previous experience supporting employee relations, performance management, recruiting, onboarding, and compliance required.
• Hotel, resort, or hospitality HR experience strongly preferred.
• Working knowledge of federal, state, and local employment laws and regulations.
• Experience with HRIS and payroll systems preferred.
• Strong understanding of employee relations practices, documentation, and workplace investigations.
• Ability to coach and support leaders at all levels of the organization.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
• Ability to work independently while also collaborating effectively with the hotel leadership team.
• Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

• Leading the day-to-day Human Resources function for the hotel and serving as a trusted resource to leaders and team members.
• Partnering with hotel leadership to support staffing, employee relations, performance management, engagement, and retention.
• Recruiting, interviewing, and onboarding Curators who bring the right skills, attitude, and hospitality mindset to the team.
• Coaching leaders through employee relations matters, performance conversations, corrective action, and workplace concerns.
• Building strong relationships with Curators and creating an environment where employees feel comfortable coming to HR for support.
• Ensuring HR practices, policies, and employment processes are applied consistently and fairly.
• Managing employee files, HR documentation, reporting, and other administrative responsibilities with accuracy and confidentiality.
• Supporting benefits administration, leave processes, workers’ compensation, unemployment claims, and other employee programs as needed.
• Partnering with leadership to identify training needs and support learning and development throughout the hotel.
• Helping leaders understand and apply company policies while balancing business needs with a people-first approach.
• Supporting employee engagement initiatives, recognition programs, team events, and other opportunities to strengthen the hotel culture.
• Maintaining compliance with applicable federal, state, and local employment laws and regulations.
• Working closely with leadership to identify opportunities to improve the employee experience and strengthen hotel operations.
• Jumping in when needed, because HR in a hotel rarely stays neatly inside an office—and sometimes the most important conversation happens in the hallway.

Skills

Communication skills

Employee relations

Staffing & Recruiting

Onboarding

Coaching leaders

Confidentiality

Bilingual English/Spanish

Education

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field

Tools

HRIS

Payroll systems

Job description

The Ricardo Marriott DFW Westlake, part of Coury Hospitality, is seeking a Human Resources Manager to lead day-to-day HR operations for the hotel. You will partner with hotel leadership to support staffing, employee relations, performance management, engagement, and retention while ensuring compliance with applicable laws.

You will recruit, onboard, coach leaders, handle HR documentation, and manage benefits, leave, workers’ compensation, and investigations with confidentiality.