Hospitality Housekeeping Supervisor & Team Coach

Parks Hospitality Group; Cary (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Immediate benefits on start date

Paid time off (PTO)

Performance incentives

Hotel staff discounts

Growth opportunities

Job summary

Hilton Garden Inn Raleigh Cary, operated by Parks Hospitality Group, seeks a Housekeeping Supervisor to lead a team of room attendants and laundry staff. You will coach, train, and oversee daily operations to deliver spotless, comfortable guest spaces.

In this active leadership role, you will partner with the Executive Housekeeper, manage schedules, perform QA, and foster a positive work environment while upholding safety and service standards.

Qualifications

• High school diploma or equivalent.
• At least 2 years of housekeeping experience, supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends, and holidays as needed.
• Fluency in a second language, preferably Spanish, is a plus.

Responsibilities

• Provide exceptional customer service to ensure a comfortable and accommodating experience for guests.
• Perform quality assurance (QA) for the Housekeeping department.
• Assist the Executive Housekeeper in all duties and act in their capacity when off duty.
• Supervise and train Room Attendants and Suite Attendants, ensuring adequate staffing levels to meet guest demands.
• Clean and inspect rooms, ensuring proper cleaning of surfaces, linens, and amenities.
• Monitor and maintain housekeeping cart inventory and stock rooms and linen closets.
• Report any missing or damaged items and handle lost and found items in accordance with hotel procedures.
• Collaborate with Guest Services and other departments during peak times and special guest requests.
• Maintain security by ensuring guest room doors are locked at all times.
• Provide support to team members, ensuring all tasks are completed efficiently and timely.

Skills

Leadership

Interpersonal skills

Communication

Time management

Education

High school diploma

Job description

Hilton Garden Inn Raleigh Cary, operated by Parks Hospitality Group, seeks a Housekeeping Supervisor to lead a team of room attendants and laundry staff. You will coach, train, and oversee daily operations to deliver spotless, comfortable guest spaces.

In this active leadership role, you will partner with the Executive Housekeeper, manage schedules, perform QA, and foster a positive work environment while upholding safety and service standards.