Housekeeping Supervisor

Parks Hospitality Group Inc; Cary (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Performance incentives

Discounted hotel rates

Growth opportunities

Job summary

Parks Hospitality Group is seeking a Housekeeping Supervisor at the Hilton Garden Inn Raleigh Cary to coach room attendants, supervise laundry staff, and partner with the Executive Housekeeper to deliver spotless, guest-ready rooms.

This role emphasizes leadership, training, QA, and exceptional guest service, with opportunities for growth and a competitive benefits package, including daily-start medical benefits and paid time off.

Qualifications

• High school diploma or equivalent.
• 2+ years housekeeping experience, supervisory preferred.
• Strong leadership and interpersonal skills.
• Excellent communication skills, verbal and written.
• Ability to prioritize tasks and manage time.
• Knowledge of cleaning techniques, equipment and safety regs.
• Flexible to work shifts, weekends and holidays.
• Fluency in a second language (Spanish a plus).

Responsibilities

• Provide exceptional guest service and ensure a comfortable experience.
• Perform QA for the Housekeeping department.
• Assist the Executive Housekeeper and act in their capacity when off duty.
• Supervise and train Room Attendants and Laundry staff.
• Clean and inspect rooms, ensure proper cleaning of surfaces and linens.
• Monitor housekeeping cart inventory and stock rooms.
• Report missing/damaged items and manage lost and found per procedures.
• Collaborate with Guest Services during peak times and special requests.
• Maintain guest room security by locking doors when needed.
• Support team to ensure tasks are completed efficiently.

Skills

Leadership

Training

QA

Customer service

Communication

Staff supervision

Education

High school diploma

Job description

Join Our Team as a Housekeeping Supervisor at the Hilton Garden Inn Raleigh Cary!

Are you an inspiring team leader who loves coaching others, building positive morale, and helping a dedicated housekeeping team succeed?

At Parks Hospitality Group , we are looking for a motivated and supportive Housekeeping Supervisor to serve as a key leader in our rooms division. Working hand-in-hand with our Executive Housekeeper, you will be the ultimate coach on the floor-guiding, training, and inspiring our room attendants and laundry staff. In this active leadership role, you will help build a positive, collaborative work environment while ensuring our team has the support they need to deliver the spotless, comfortable spaces our guests love.

What You'll Do:

• Provide exceptional customer service to ensure a comfortable and accommodating experience for guests.
• Perform quality assurance (QA) for the Housekeeping department.
• Assist the Executive Housekeeper in all duties and act in their capacity when off duty.
• Supervise and train Room Attendants and Suite Attendants, ensuring adequate staffing levels to meet guest demands.
• Clean and inspect rooms, ensuring proper cleaning of surfaces, linens, and amenities.
• Monitor and maintain housekeeping cart inventory and stock rooms and linen closets.
• Report any missing or damaged items and handle lost and found items in accordance with hotel procedures.
• Collaborate with Guest Services and other departments during peak times and special guest requests.
• Maintain security by ensuring guest room doors are locked at all times.
• Provide support to team members, ensuring all tasks are completed efficiently and timely.

What You'll Need:

• High school diploma or equivalent.
• At least 2 years of previous housekeeping experience, with supervisory experience preferred.
• Strong leadership and interpersonal skills .
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends, and holidays as needed.
• Fluency in a second language, preferably Spanish, is a plus.

Why You'll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50-$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.