Hospitality-Focused Security & Safety Associate

Kids for the Future; Springdale (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Jones Center in Northwest Arkansas is seeking a Safety & Security Team Member to help maintain a safe, welcoming campus for guests, staff, and community members. You will patrol, monitor cameras, assist visitors, and coordinate with local authorities as needed.

Requirements include a High School Diploma, CPR/First Aid, eligibility for a Private Security Officer license, and at least one year in a similar role. Flexible hours and weekend availability are required.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team, and follow directions.
• Work with a sense of urgency.
• Strong oral and written communication skills.
• Constant and dedicated vigilance.
• Reliable Transportation.
• Willingness and ability to work a flexible schedule.

Responsibilities

• Serve as a visible, approachable presence at entrances and throughout the facility.
• Greet guests warmly, offer directions and wayfinding, and help visitors find programs, amenities, and staff.
• Lead with a hospitality-first mindset, treating courtesy and assistance as the primary tool, with security awareness woven in.
• Answer questions kindly and connect guests with the right department or team member when unable to help directly.
• Assist guests with everyday needs such as lost-and-found, locating a staff member, or an escort to their vehicle after hours.
• Support accessibility by assisting guests with mobility, sensory, or other needs so everyone can navigate the Center safely and comfortably.
• Help with crowd flow and guest guidance during events, programs, and peak times to keep the experience smooth and welcoming.
• Build positive, familiar relationships with members, program participants, and regular visitors to foster trust and a sense of community.
• Represent the Center professionally, acting as an ambassador of the organization and its mission to the public.
• Help reunite lost children with their parents or guardians in accordance with the Center's established child safety procedures.
• Be proactive in knowing all revisions to post orders and general information from the Center.
• Continuously monitor cameras or equipment as outlined in the post orders.
• Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
• Diligently report any suspicious activity and investigate accidents.
• Maintain a working knowledge of all emergency policies, procedures, and regulations to respond to alarms, incidents, and emergencies.

Skills

Interpersonal skills

Customer service

Teamwork

Urgency

Communication

Vigilance

Reliable transportation

Flexible schedule

Education

High School Diploma

Job description

Jones Center in Northwest Arkansas is seeking a Safety & Security Team Member to help maintain a safe, welcoming campus for guests, staff, and community members. You will patrol, monitor cameras, assist visitors, and coordinate with local authorities as needed.

Requirements include a High School Diploma, CPR/First Aid, eligibility for a Private Security Officer license, and at least one year in a similar role. Flexible hours and weekend availability are required.