Hospitality Floor Leader & Training Coach

Lucy's Restaurant Group

Auburn (AL)

On-site

USD 50,000 - 72,000

Full time

2 days ago

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Job summary

Lucy's Restaurant Group in Auburn, AL seeks a Service & Training Manager to lead daily floor operations and develop the service team with warmth, professionalism, and care. You will coach staff, deliver onboarding, and reinforce our hospitality standards while partnering with leadership to elevate guest experiences. Nights and weekends required.

This role blends hands-on floor leadership with culture-building to ensure consistent, memorable service in a fast-paced environment.

Qualifications

2+ years of restaurant leadership experience preferred.
Strong communication and interpersonal skills.
Ability to lead calmly and effectively under pressure.

Responsibilities

Lead service on the floor with confidence, professionalism, urgency, and positive energy.
Create an environment where guests feel genuinely welcomed, cared for, and valued.
Actively oversee the guest experience from arrival to departure.
Maintain calm, organized operations during high-volume periods.
Address guest concerns with empathy, professionalism, and solution-oriented leadership.
Lead by example in hospitality, professionalism, communication, and teamwork.
Support seamless communication between the dining room, bar, and kitchen teams.
Help cultivate the warm, energetic, Good Vibes Only culture that defines Lucy's.