Hospitality F&B Operations Manager

Churchill Downs; Town of Waterloo (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Churchill Downs Incorporated is hiring for a front-of-house food service leadership role at del Lago in the Finger Lakes region. The incumbent will supervise restaurant staff, monitor budgets, and help set departmental standards while building guest relations and ensuring service quality.

You will manage schedules, training, and performance in a high-energy casino environment, including beverage operations and compliance with safety regulations.

Qualifications

• Bachelor’s degree in hospitality management or eight years of restaurant experience.
• Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment.
• Minimum of one year of beverage experience in a high-volume bar or bar/restaurant.

Responsibilities

• Supervise, motivate, and encourage staff and assist in evaluating restaurant personnel.
• Investigate and resolve customer complaints to maintain positive customer relations.
• Prepare Team Member schedules to ensure proper staffing and labor control.
• Select, supervise, and evaluate assigned personnel.
• Responsible for determining work performance standards.
• Provide for staff training and work with Team Members to correct deficiencies.
• Implement corrective action and termination procedures.
• Evaluate restaurant performance by monitoring guest satisfaction and guest relations.
• Conduct inspections of front-of-the-house areas to ensure compliance with procedures and safety.
• Develop and maintain liquor inventory and beverage quality and service standards.
• Establish and maintain a system of liquor inventory.
• Ensure ongoing TIPs and service training for all beverage and other department Team Members.
• Assist in developing marketing promotions to increase bar sales.
• Maintain guest satisfaction and repeat business by coordinating with kitchen and service staff.

Skills

Communication

Fast-paced environment

Staff supervision

Long hours/holidays

Education

Bachelor’s degree in hospitality management

Eight years of restaurant experience

Job description

Churchill Downs Incorporated is hiring for a front-of-house food service leadership role at del Lago in the Finger Lakes region. The incumbent will supervise restaurant staff, monitor budgets, and help set departmental standards while building guest relations and ensuring service quality.

You will manage schedules, training, and performance in a high-energy casino environment, including beverage operations and compliance with safety regulations.